Search Results - Bitner, Mary Jo

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  1. 1
    Services marketing : integrating customer focus across the firm/

    Services marketing : integrating customer focus across the firm/ by Zeithaml Valarie A

    Published 2003
    Other Authors: “…Bitner, Mary Jo…”
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  2. 2
    Services marketing : Integrating customer focus across the firm

    Services marketing : Integrating customer focus across the firm by Zeithaml, Valarie A.

    Published 2003
    Other Authors: “…Bitner, Mary Jo…”
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  3. 3
    Services marketing : integrating customer focus across the firm /

    Services marketing : integrating customer focus across the firm / by Zeithaml, Valarie A.

    Published 2006
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  4. 4
    Services marketing : integrating customer focus across the firm/

    Services marketing : integrating customer focus across the firm/ by Zeithaml Valarie A

    Published 2013
    Other Authors: “…Bitner, Mary Jo and Gremler, Dwayne D…”
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  5. 5
    Services marketing : integrating customer focus across the firm/

    Services marketing : integrating customer focus across the firm/ by Zeithaml Valarie A

    Published 2013
    Other Authors: “…Bitner, Mary Jo and Gremler, Dwayne D…”
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  6. 6
    Services marketing : integrating customer focus across the firm /

    Services marketing : integrating customer focus across the firm / by Zeithaml, Valarie A.

    Published 2006
    Other Authors: “…Bitner, Mary Jo…”
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