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Services marketing : managing the service value chain / por Bruhn, Manfred

Services marketing : people, technology, strategy / por Lovelock, Christopher H.

Services marketing : integrating customer focus across the firm /

Meeting customer needs por SMITH, I. (Author)

Services marketing: integrating customer focus across the firm /

Services marketing : integrating customer focus across the firm / por Zeithaml, Valarie A.

Handbook of logistics and distribution management por Rushton, Alan

The handbook of logistics and distribution management por Rushton, Alan

Defying the limits : reaching new heights in customer relationship management

Services marketing : integrating customer focus across the firm / por Zeithaml, Valarie A.

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Enlace del recurso
Enlace del recurso

Customer services-marketing and the competitive environment/ por Mayall,Carol