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Services marketing : managing the service value chain / 由 Bruhn, Manfred

Services marketing : people, technology, strategy / 由 Lovelock, Christopher H.

Services marketing : integrating customer focus across the firm /

Meeting customer needs 由 SMITH, I. (Author)

Services marketing: integrating customer focus across the firm /

Services marketing : integrating customer focus across the firm / 由 Zeithaml, Valarie A.

Handbook of logistics and distribution management 由 Rushton, Alan

The handbook of logistics and distribution management 由 Rushton, Alan

Defying the limits : reaching new heights in customer relationship management

Services marketing : integrating customer focus across the firm / 由 Zeithaml, Valarie A.

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Customer services-marketing and the competitive environment/ 由 Mayall,Carol