Achieving service excellence : strategies for healthcare /

Achieving service excellence : strategies for healthcare /

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Bibliographic Details
Main Author:	Myron D. Fottler
Other Authors:	Ford, Robert C., Heaton, Cherrill P.
Format:	Book
Published:	Chicago : Pentagon Press, 2007.
Series:	Foundation of American college of health care executive
Subjects:	Healthcare service strategy Healthcare service staff Healthcare service system
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