Achieving service excellence : strategies for healthcare /

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Détails bibliographiques
Auteur principal:	Myron D. Fottler
Autres auteurs:	Ford, Robert C., Heaton, Cherrill P.
Format:	Livre
Publié:	Chicago : Pentagon Press, 2007.
Collection:	Foundation of American college of health care executive
Sujets:	Healthcare service strategy Healthcare service staff Healthcare service system
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MARC


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020		\|a 8182742420 \|c Tshs. 126,350/=
040		\|a DCC Library \|b eng. \|e AACR
082		\|a 362.1068 FOT
100		\|a Myron D. Fottler,
245		\|a Achieving service excellence : \|b strategies for healthcare / \|c Myron D. Fottler, Robert C. Ford, Cherrill P. Heaton
260		\|a Chicago : \|b Pentagon Press, \|c 2007.
300		\|a xxiv, 420 p. : \|b ill. ; \|c 24 cm.
440		\|a Foundation of American college of health care executive
650		\|a Healthcare service strategy
650		\|a Healthcare service staff
650		\|a Healthcare service system
700		\|a Ford, Robert C.
700		\|a Heaton, Cherrill P.
942		\|c BK
999		\|c 15646 \|d 15646