Improving your measurement of customer satisfaction : a guide to creating, conducting, analyzing, and reporting customer satisfaction measurement programs / / Terry G. Vavra

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Material type: Text

TextPublication details: Milwaukee, Wis. : ASQ Quality Press, c1997.Description: xviii, 490 p. : ill. ; 24 cmISBN:

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Holdings
Item type	Current library	Home library	Call number	Copy number	Status	Date due	Barcode	Item holds
Book	Mzumbe University Main Campus Library	Mzumbe University Main Campus Library	658.812 VAV (Browse shelf(Opens below))	1	Available		0066750

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Includes bibliographical references (p. [465]-476) and index.

eng.

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