Improving your measurement of customer satisfaction : (Record no. 6152)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00643cam a2200169 a 4500 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| ISBN | 0873894057 (alk. paper) |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | MUL |
| Language of cataloging | eng. |
| Description conventions | AACR |
| 082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812 VAV |
| 100 1# - MAIN ENTRY--AUTHOR NAME | |
| Personal name | Vavra, Terry G. |
| 245 10 - TITLE STATEMENT | |
| Title | Improving your measurement of customer satisfaction : |
| Sub Title | a guide to creating, conducting, analyzing, and reporting customer satisfaction measurement programs / |
| Statement of responsibility, etc | / Terry G. Vavra |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication | Milwaukee, Wis. : |
| Name of publisher | ASQ Quality Press, |
| Year of publication | c1997. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Number of Pages | xviii, 490 p. : |
| Other physical details | ill. ; |
| Dimensions | 24 cm. |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE | |
| Bibliography, etc | Includes bibliographical references (p. [465]-476) and index. |
| 546 ## - LANGUAGE NOTE | |
| Language note | eng. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical Term | Consumer satisfaction |
| 942 ## - ADDED ENTRY ELEMENTS | |
| Item type | Book |
| Withdrawn status | Lost status | Damaged status | Not for loan | Permanent Location | Current Location | Date acquired | Source of acquisition | Full call number | Accession Number | Copy number | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Mzumbe University Main Campus Library | Mzumbe University Main Campus Library | 01/06/2011 | MU | 658.812 VAV | 0066750 | 1 | 12/06/2022 | Book |