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Improving your measurement of customer satisfaction : a guide to creating, conducting, analyzing, and reporting customer satisfaction measurement programs / / Terry G. Vavra

By: Material type: TextTextPublication details: Milwaukee, Wis. : ASQ Quality Press, c1997.Description: xviii, 490 p. : ill. ; 24 cmISBN:
  • 0873894057 (alk. paper)
Subject(s): DDC classification:
  • 658.812 VAV
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Item type Current library Home library Call number Copy number Status Date due Barcode Item holds
Book Mzumbe University Main Campus Library Mzumbe University Main Campus Library 658.812 VAV (Browse shelf(Opens below)) 1 Available 0066750
Total holds: 0

Includes bibliographical references (p. [465]-476) and index.

eng.

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