Total quality management / Dale H. Besterfield, Carl Besterfield, Glen H. Besterfield and Mary Besterfield.

Contributor(s):

Material type: Text

TextPublication details: Upper Saddle River: Prentice Hall, 2003.Edition: 3rd edDescription: xi, 640 p. : ill. ; 24 cmISBN:

8129702606

Subject(s):

Quality management

DDC classification:

658.4013 TOT

Summary: Presenting sufficient theory to ensure a sound understanding of basic concepts, this progressive book provides a fundamental, yet comprehensive exploration of total quality management (TQM) in an all-encompassing, single-volume review that covers not only the principles and practices, but also the tools and techniques. The volume covers principles and practices of quality management, and outlines tools and techniques such as benchmarking, information technology, quality management systems, environmental management systems, quality function deployment, quality by design, products liability, process control and Taguchi's quality engineering. For quality management professionals and trainers

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Holdings
Item type	Current library	Home library	Call number	Copy number	Status	Date due	Barcode	Item holds
Book	Mzumbe University Main Campus Library	Mzumbe University Main Campus Library	658.4013 TOT (Browse shelf(Opens below))	1	Available		0049745
Book	Mzumbe University Main Campus Library	Mzumbe University Main Campus Library	658.4013 TOT (Browse shelf(Opens below))	2	Available		0049746

Total holds: 0

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Includes bibliographical reference and index

Presenting sufficient theory to ensure a sound understanding of basic concepts, this progressive book provides a fundamental, yet comprehensive exploration of total quality management (TQM) in an all-encompassing, single-volume review that covers not only the principles and practices, but also the tools and techniques. The volume covers principles and practices of quality management, and outlines tools and techniques such as benchmarking, information technology, quality management systems, environmental management systems, quality function deployment, quality by design, products liability, process control and Taguchi's quality engineering. For quality management professionals and trainers

eng.

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