Total quality management
Total quality management
/ Dale H. Besterfield, Carl Besterfield, Glen H. Besterfield and Mary Besterfield.
- 3rd ed.
- Upper Saddle River: Prentice Hall, 2003.
- xi, 640 p. : ill. ; 24 cm.
Includes bibliographical reference and index
Presenting sufficient theory to ensure a sound understanding of basic concepts, this progressive book provides a fundamental, yet comprehensive exploration of total quality management (TQM) in an all-encompassing, single-volume review that covers not only the principles and practices, but also the tools and techniques. The volume covers principles and practices of quality management, and outlines tools and techniques such as benchmarking, information technology, quality management systems, environmental management systems, quality function deployment, quality by design, products liability, process control and Taguchi's quality engineering. For quality management professionals and trainers
eng.
8129702606 TZs 14,333.09
Quality management
658.4013 TOT
Includes bibliographical reference and index
Presenting sufficient theory to ensure a sound understanding of basic concepts, this progressive book provides a fundamental, yet comprehensive exploration of total quality management (TQM) in an all-encompassing, single-volume review that covers not only the principles and practices, but also the tools and techniques. The volume covers principles and practices of quality management, and outlines tools and techniques such as benchmarking, information technology, quality management systems, environmental management systems, quality function deployment, quality by design, products liability, process control and Taguchi's quality engineering. For quality management professionals and trainers
eng.
8129702606 TZs 14,333.09
Quality management
658.4013 TOT