An assessment of the contribution of customer relationship management on bank performance the case of people’s Bank of Zanzibar limited

An assessment of the contribution of customer relationship management on bank performance the case of people’s Bank of Zanzibar limited

Afficher d'autres versions (1)

A dissertation submitted in partial fulfilment of the requirements for award of the Degree of Master of Business Administration (MBA) of Mzumbe University

Enregistré dans:

Détails bibliographiques
Auteur principal:	Abdalla, Zainab.S
Format:	Thèse
Langue:	anglais
Publié:	Mzumbe University 2024
Sujets:	customer loyalty customer satisfaction Bank performance Customer Relationship
Accès en ligne:	http://hdl.handle.net/11192/657 https://scholar.mzumbe.ac.tz/handle/123456789/873
Tags:	Ajouter un tag Pas de tags, Soyez le premier à ajouter un tag!

Documents similaires

An assessment of the contribution of customer relationship management on bank performance the case of people’s Bank of Zanzibar limited
par: Abdalla, Zainab.S
Publié: (2024)

Assessing the importance of customer relationship management practice on banking sector in Tanzania: The case study of selected banks in Tanzania (Barclays bank, Bank M & CRDB bank)
par: Kazula, Lameck Zacharia
Publié: (2024)

Assessing the importance of customer relationship management practice on banking sector in Tanzania: The case study of selected banks in Tanzania (Barclays bank, Bank M & CRDB bank)
par: Kazula, Lameck Zacharia
Publié: (2024)

The impact of customer relationship management on the performance of banks in Tanzania: A case of Exim Bank (T) LTD
par: Kapologwe, Lugano A.
Publié: (2024)

The impact of customer relationship management on the performance of banks in Tanzania: A case of Exim Bank (T) LTD
par: Kapologwe, Lugano A.
Publié: (2024)

Defying the limits : reaching new heights in customer relationship management
Publié: (2000)

The impact of internal marketing on customer satisfaction in the banking sector: A case of CRDB bank
par: Richard E. Ollotu,
Publié: (2024)

The impact of internal marketing on customer satisfaction in the banking sector: A case of CRDB bank
par: Richard E. Ollotu,
Publié: (2024)

Customer relationship management : how to turn a good business int great one
par: Robert-Phelps Graham
Publié: (1998)

Assessment of the customer data usage and perceived service quality in managing customer relations in banking industry: A case of CRDB
par: Tairo, Ester C
Publié: (2024)

Assessment of the customer data usage and perceived service quality in managing customer relations in banking industry: A case of CRDB
par: Tairo, Ester C
Publié: (2024)

An assessment of the impact of integrated Logistics system of healthcare commodities on customer satisfaction in Tanzanian health system: A case of primary healthcare facilities in Ilemela Municipal Council, Mwanza Region
par: Eric, Shoo Ainea
Publié: (2024)

An assessment of the impact of integrated Logistics system of healthcare commodities on customer satisfaction in Tanzanian health system: A case of primary healthcare facilities in Ilemela Municipal Council, Mwanza Region
par: Eric, Shoo Ainea
Publié: (2024)

Customers’ switching behavior on banking performance: A case of National Bank of Commerce Morogoro.
par: Murungu, Fadhili
Publié: (2024)

Customers’ switching behavior on banking performance: A case of National Bank of Commerce Morogoro.
par: Murungu, Fadhili
Publié: (2024)

Influnce of customer service management in performance of banking industry : The case of microfunace bank , Mororgoro Tnzania
par: Lyatuu, Emmanuel
Publié: (2024)

Influnce of customer service management in performance of banking industry : The case of microfunace bank , Mororgoro Tnzania
par: Lyatuu, Emmanuel
Publié: (2024)

Effectiveness of customer care in influencing performance in financial institutions in Tanzania: A case of NMB PLC Wami branch Morogoro
par: Mduma, Esther M.
Publié: (2024)

Effectiveness of customer care in influencing performance in financial institutions in Tanzania: A case of NMB PLC Wami branch Morogoro
par: Mduma, Esther M.
Publié: (2024)

The loyalty effect : the hidden force behind growth, profits, and lasting value /
par: Reichheld, Frederick F.
Publié: (1996)

Assessment of the impact of e-banking on provision of quality service in banks A case study of Exim bank (T) Ltd. Mwanza branch
par: Tarimo, Bruno E.
Publié: (2024)

Assessment of the impact of e-banking on provision of quality service in banks A case study of Exim bank (T) Ltd. Mwanza branch
par: Tarimo, Bruno E.
Publié: (2024)

E-banking and its relationship to customer’s perceived usefulness: A case of commercial banks in Morogoro municipality
par: Sangali, Samwel John
Publié: (2024)

E-banking and its relationship to customer’s perceived usefulness: A case of commercial banks in Morogoro municipality
par: Sangali, Samwel John
Publié: (2024)

Service quality delivery and its impact on customer satisfaction in the bank services in Tanzania: The case of Moshi Uchumi Commercial Bank
par: Shanghali, John Wifred
Publié: (2025)

Service quality delivery and its impact on customer satisfaction in the bank services in Tanzania: The case of Moshi Uchumi Commercial Bank
par: Shanghali, John Wifred
Publié: (2025)

Relationship marketing : management of customer relationships /
par: Bruhn, Manfred
Publié: (2003)

Law of banking
par: Myneni, S. R
Publié: (2006)

Practice of banking 1: study text in banking /
Publié: (1985)

The effect of automated teller machine (ATM) service on customer satisfaction in the Tanzanian banking sector: The case study of National Microfinance Bank (NMB), Ifakara branch
par: Tillya, Joseph J.
Publié: (2024)

The effect of automated teller machine (ATM) service on customer satisfaction in the Tanzanian banking sector: The case study of National Microfinance Bank (NMB), Ifakara branch
par: Tillya, Joseph J.
Publié: (2024)

Assessment of customer’s perception and expectations of service quality in Tanzania’s commercial banks: The case of Azania bank
par: Mwandosya, Joyce E.
Publié: (2024)

Assessment of customer’s perception and expectations of service quality in Tanzania’s commercial banks: The case of Azania bank
par: Mwandosya, Joyce E.
Publié: (2024)

Influence of customer service management in performance of banking industry : The case of microfinance bank , Mororgoro Tanzania
par: Lyatuu, Emmanuel D
Publié: (2024)

Influence of customer service management in performance of banking industry : The case of microfinance bank , Mororgoro Tanzania
par: Lyatuu, Emmanuel D
Publié: (2024)

The factors influencing customers choice of banking services in Tanzania.
par: Zainabu,Msangi
Publié: (2024)

The factors influencing customers choice of banking services in Tanzania.
par: Zainabu,Msangi
Publié: (2024)

Customer perceptions on E-Banking in Tanzania: A case of selected commercial bank in Dar es salaam
par: Erick, Clearence
Publié: (2024)

Customer perceptions on E-Banking in Tanzania: A case of selected commercial bank in Dar es salaam
par: Erick, Clearence
Publié: (2024)

An examination of the relationship between service quality and customer satisfaction on mobile broadband provider: the case of zantel, Zanzibar.
par: Khamis, Amne Rashid
Publié: (2024)