The influence of Business Process re-engineering on Service Quality: Evidence from Service Industry in Tanzania

The influence of Business Process re-engineering on Service Quality: Evidence from Service Industry in Tanzania

Mostra altre versioni (1)

Article published by the Interdisciplinary Studies on Information Technology and Business (ISITB) Volume 1, Issue 1: January -March 2013 (83 - 83)

Salvato in:

Dettagli Bibliografici
Autori principali:	Sungau, Joseph Joseph, Ndunguru, Philibert C., Kimeme, Joseph
Natura:	Articolo
Lingua:	inglese
Pubblicazione:	Interdisciplinary Studies on Information Technology and Business (ISITB) 2024
Soggetti:	Process Re-engineering Service Quality Service Organization Information Technology
Accesso online:	https://www.researchgate.net/publication/243964088 https://scholar.mzumbe.ac.tz/handle/123456789/659
Tags:	Aggiungi Tag Nessun Tag, puoi essere il primo ad aggiungerne!!

Documenti analoghi

The influence of Business Process re-engineering on Service Quality: Evidence from Service Industry in Tanzania
di: Sungau, Joseph Joseph, et al.
Pubblicazione: (2024)

Business process re-engineering: The technique to improve delivering speed of service industry in Tanzania
di: Sungau, Joseph, et al.
Pubblicazione: (2024)

Business process re-engineering: The technique to improve delivering speed of service industry in Tanzania
di: Sungau, Joseph, et al.
Pubblicazione: (2024)

Business process re-engineering: the technique to improve delivering speed of service industry in Tanzania
di: Sungau, Joseph Joseph, et al.
Pubblicazione: (2024)

Business process re-engineering: the technique to improve delivering speed of service industry in Tanzania
di: Sungau, Joseph Joseph, et al.
Pubblicazione: (2024)

Business process re-engineering: a panacea for reducing operational cost in service organizations
di: Sungau, Joseph Joseph, et al.
Pubblicazione: (2024)

Business process re-engineering: a panacea for reducing operational cost in service organizations
di: Sungau, Joseph Joseph, et al.
Pubblicazione: (2024)

Business process re-engineering: A panacea for reducing operational cost in service organizations
di: Sungau, Joseph, et al.
Pubblicazione: (2024)

Business process re-engineering: A panacea for reducing operational cost in service organizations
di: Sungau, Joseph, et al.
Pubblicazione: (2024)

The effect of business process outsourcing on quality of services delivered at Vodacom Tanzania
di: Mkumbo, Waziry D.
Pubblicazione: (2024)

The effect of business process outsourcing on quality of services delivered at Vodacom Tanzania
di: Mkumbo, Waziry D.
Pubblicazione: (2024)

Business Process Re-Engineering
di: Sungau, Joseph Joseph
Pubblicazione: (2024)

Business Process Re-Engineering
di: Sungau, Joseph Joseph
Pubblicazione: (2024)

Effectiveness of cash management and quality of service: A case study of Morogoro regional hospital
di: Joseph, John K. E.
Pubblicazione: (2024)

Effectiveness of cash management and quality of service: A case study of Morogoro regional hospital
di: Joseph, John K. E.
Pubblicazione: (2024)

Service quality and customer satisfaction in transport service industry in Tanzania : A case of Dar express bus company
di: Mushi, Onael W.
Pubblicazione: (2024)

Service quality and customer satisfaction in transport service industry in Tanzania : A case of Dar express bus company
di: Mushi, Onael W.
Pubblicazione: (2024)

Quality management
di: Bedi, Kanishka
Pubblicazione: (2006)

Service quality and customer satisfaction in transport service industry in Tanzania : A case of Dar express bus company
di: Mushi, Onael Walter
Pubblicazione: (2024)

Service quality and customer satisfaction in transport service industry in Tanzania : A case of Dar express bus company
di: Mushi, Onael Walter
Pubblicazione: (2024)

The Influence of service quality on customer retention in commercial banks in Tanzania: The case of CRDB bank in Dar es salaam region
di: Mwikwabhi, Mary M.
Pubblicazione: (2025)

The Influence of service quality on customer retention in commercial banks in Tanzania: The case of CRDB bank in Dar es salaam region
di: Mwikwabhi, Mary M.
Pubblicazione: (2025)

Analysis of quality service factors and passengers’ satisfaction at bus terminals in Dar es Salaam and Morogoro regions - Tanzania,
di: Lushakuzi,Simon Shaban
Pubblicazione: (2024)

Analysis of quality service factors and passengers’ satisfaction at bus terminals in Dar es Salaam and Morogoro regions - Tanzania,
di: Lushakuzi,Simon Shaban
Pubblicazione: (2024)

Service quality delivery and its impact on customer satisfaction in the bank services in Tanzania: The case of Moshi Uchumi Commercial Bank
di: Shanghali, John Wifred
Pubblicazione: (2025)

Service quality delivery and its impact on customer satisfaction in the bank services in Tanzania: The case of Moshi Uchumi Commercial Bank
di: Shanghali, John Wifred
Pubblicazione: (2025)

Factors influencing the provision of service quality in the public health sector: The case of Morogoro regional hospital
di: Shalin, Parvez Thaver
Pubblicazione: (2024)

Factors influencing the provision of service quality in the public health sector: The case of Morogoro regional hospital
di: Shalin, Parvez Thaver
Pubblicazione: (2024)

Determinants of job satisfaction at work place: Empirical evidence from Alliance one Tobacco Processing Industry in Morogoro-Tanzania
di: Sungau, Joseph Joseph, et al.
Pubblicazione: (2024)

Determinants of job satisfaction at work place: Empirical evidence from Alliance one Tobacco Processing Industry in Morogoro-Tanzania
di: Sungau, Joseph Joseph, et al.
Pubblicazione: (2024)

The contribution of service quality to customer’s retention in social security schemes : A case of NSSF Mbeya.
di: Hamisi, Musa
Pubblicazione: (2024)

The contribution of service quality to customer’s retention in social security schemes : A case of NSSF Mbeya.
di: Hamisi, Musa
Pubblicazione: (2024)

Influence of quality customer service management in employees satisfaction in public organization : A case of Sengerema district council – Mwanza
di: Anthony, Adrian
Pubblicazione: (2025)

Influence of quality customer service management in employees satisfaction in public organization : A case of Sengerema district council – Mwanza
di: Anthony, Adrian
Pubblicazione: (2025)

Service quality in tourist hotels in Tanzania: The case of Dar es Salaam
di: Mwijarubi, Mkama
Pubblicazione: (2025)

Service quality in tourist hotels in Tanzania: The case of Dar es Salaam
di: Mwijarubi, Mkama
Pubblicazione: (2025)

Service quality and brand loyalty in the telecommunication industry: A case study of Tigo and Vodacom,
di: Mwinchumu, Farida
Pubblicazione: (2024)

Service quality and brand loyalty in the telecommunication industry: A case study of Tigo and Vodacom,
di: Mwinchumu, Farida
Pubblicazione: (2024)

The effects of customer expectations and perception towards service quality: A case of NMB University branch and Mlimani city branch
di: Somi Loveness
Pubblicazione: (2024)

The effects of customer expectations and perception towards service quality: A case of NMB University branch and Mlimani city branch
di: Somi Loveness
Pubblicazione: (2024)