The effect of price fairness and customer service on customer satisfaction :The case of mobile phone users of Tanga city

The effect of price fairness and customer service on customer satisfaction :The case of mobile phone users of Tanga city

Afficher d'autres versions (1)

A dissertation submitted to Mzumbe University as partial /fulfillment of the requirements for award of the Degree of Master of Business Administration (MBA) in Corporate Management of Mzumbe University

Enregistré dans:

Détails bibliographiques
Auteur principal:	Mlekwa, Moses Denis
Format:	Thèse
Langue:	anglais
Publié:	Mzumbe University 2024
Sujets:	Price fairness Customer Services Mobile service providers-Tanga city Disconfirmation Theory customer satisfaction
Accès en ligne:	https://scholar.mzumbe.ac.tz/handle/123456789/1607
Tags:	Ajouter un tag Pas de tags, Soyez le premier à ajouter un tag!

Documents similaires

The effect of price fairness and customer service on customer satisfaction :The case of mobile phone users of Tanga city
par: Mlekwa, Moses Denis
Publié: (2024)

Factor influencing customer satisfaction on the weight and measure agency services: A study of Mbeya city in Mbeya region
par: Mhoja, Husein
Publié: (2024)

Factor influencing customer satisfaction on the weight and measure agency services: A study of Mbeya city in Mbeya region
par: Mhoja, Husein
Publié: (2024)

Customer services-marketing and the competitive environment/
par: Mayall,Carol
Publié: (1992)

Effect of service quality and customer satisfaction on Customer loyalty: A case of NSSF Tanga city
par: Masika, Emmanuel Julian
Publié: (2024)

Effect of service quality and customer satisfaction on Customer loyalty: A case of NSSF Tanga city
par: Masika, Emmanuel Julian
Publié: (2024)

The contribution of service quality to customer’s retention in social security schemes : A case of NSSF Mbeya.
par: Hamisi, Musa
Publié: (2024)

The contribution of service quality to customer’s retention in social security schemes : A case of NSSF Mbeya.
par: Hamisi, Musa
Publié: (2024)

An assessment of the impact of integrated Logistics system of healthcare commodities on customer satisfaction in Tanzanian health system: A case of primary healthcare facilities in Ilemela Municipal Council, Mwanza Region
par: Eric, Shoo Ainea
Publié: (2024)

An assessment of the impact of integrated Logistics system of healthcare commodities on customer satisfaction in Tanzanian health system: A case of primary healthcare facilities in Ilemela Municipal Council, Mwanza Region
par: Eric, Shoo Ainea
Publié: (2024)

Assessment of the customer data usage and perceived service quality in managing customer relations in banking industry: A case of CRDB
par: Tairo, Ester C
Publié: (2024)

Assessment of the customer data usage and perceived service quality in managing customer relations in banking industry: A case of CRDB
par: Tairo, Ester C
Publié: (2024)

Effectiveness of customer care in influencing performance in financial institutions in Tanzania: A case of NMB PLC Wami branch Morogoro
par: Mduma, Esther M.
Publié: (2024)

Effectiveness of customer care in influencing performance in financial institutions in Tanzania: A case of NMB PLC Wami branch Morogoro
par: Mduma, Esther M.
Publié: (2024)

An examination of the relationship between service quality and customer satisfaction on mobile broadband provider: the case of zantel, Zanzibar.
par: Khamis, Amne Rashid
Publié: (2024)

An examination of the relationship between service quality and customer satisfaction on mobile broadband provider: the case of zantel, Zanzibar.
par: Khamis, Amne Rashid
Publié: (2024)

Customer care and its effectiveness in meeting customer’s needs: Evidence of millicom (TIGO) company Morogoro municipality
par: Mashingia, Neema N.J
Publié: (2024)

Customer care and its effectiveness in meeting customer’s needs: Evidence of millicom (TIGO) company Morogoro municipality
par: Mashingia, Neema N.J
Publié: (2024)

Services marketing : integrating customer focus across the firm /
par: Zeithaml, Valarie A.
Publié: (2006)

Influnce of customer service management in performance of banking industry : The case of microfunace bank , Mororgoro Tnzania
par: Lyatuu, Emmanuel
Publié: (2024)

Influnce of customer service management in performance of banking industry : The case of microfunace bank , Mororgoro Tnzania
par: Lyatuu, Emmanuel
Publié: (2024)

Fairness in international law and institutions /
par: Franck, Thomas M.
Publié: (1995)

Factors influencing generation Y of Tanzanian market towards postpaid mobile phone services
par: Venance, Paulina
Publié: (2024)

Factors influencing generation Y of Tanzanian market towards postpaid mobile phone services
par: Venance, Paulina
Publié: (2024)

The Influence of service quality on customer retention in commercial banks in Tanzania: The case of CRDB bank in Dar es salaam region
par: Mwikwabhi, Mary M.
Publié: (2025)

The Influence of service quality on customer retention in commercial banks in Tanzania: The case of CRDB bank in Dar es salaam region
par: Mwikwabhi, Mary M.
Publié: (2025)

Pricing strategy: reconciling customer needs and company objectives;
par: Taylor, Bernard
Publié: (1969)

Customer care received by students and students’ attraction in universities: A comparative study of Tanzania’s public versus private universities
par: Kwikwega, Asha H.
Publié: (2024)

Customer care received by students and students’ attraction in universities: A comparative study of Tanzania’s public versus private universities
par: Kwikwega, Asha H.
Publié: (2024)

Defying the limits : reaching new heights in customer relationship management
Publié: (2000)

Service quality delivery and its impact on customer satisfaction in the bank services in Tanzania: The case of Moshi Uchumi Commercial Bank
par: Shanghali, John Wifred
Publié: (2025)

Service quality delivery and its impact on customer satisfaction in the bank services in Tanzania: The case of Moshi Uchumi Commercial Bank
par: Shanghali, John Wifred
Publié: (2025)

The effects of customer service on organizational performance: A case of KBC Morogoro municipality
par: Kihombo, Dafrosa B
Publié: (2024)

The effects of customer service on organizational performance: A case of KBC Morogoro municipality
par: Kihombo, Dafrosa B
Publié: (2024)

Assessment of customers’ satisfaction from large buses services in urban public transportation: A case of Ubungo bus terminal
par: Bonaventura, Adam
Publié: (2024)

Assessment of customers’ satisfaction from large buses services in urban public transportation: A case of Ubungo bus terminal
par: Bonaventura, Adam
Publié: (2024)

Customer relationship management : how to turn a good business int great one
par: Robert-Phelps Graham
Publié: (1998)

An assessment of the contribution of customer relationship management on bank performance the case of people’s Bank of Zanzibar limited
par: Abdalla, Zainab.S
Publié: (2024)

An assessment of the contribution of customer relationship management on bank performance the case of people’s Bank of Zanzibar limited
par: Abdalla, Zainab.S
Publié: (2024)

Service quality and customer satisfaction in transport service industry in Tanzania : A case of Dar express bus company
par: Mushi, Onael W.
Publié: (2024)