Assesment of the impact of service quality on customer satisfaction and loyality in banking Sector in Tanzania: Case of Diamond trust bank (Ltd) Tanga

Assesment of the impact of service quality on customer satisfaction and loyality in banking Sector in Tanzania: Case of Diamond trust bank (Ltd) Tanga

Show other versions (1)

A dissertation submitted to partial fulfillment of the requirements for the degree of Master of Business Administration and Corporate Management (MBA-CM) of Mzumbe University

Saved in:

书目详细资料
主要作者:	Tarimo, Lilian
格式:	Thesis
语言:	英语
出版:	Mzumbe University 2024
主题:	Banking Sector in Tanzania DTB bank DTB‟s customer‟s
在线阅读:	https://scholar.mzumbe.ac.tz/handle/123456789/1576
标签:	添加标签没有标签, 成为第一个标记此记录!

相似书籍

Assesment of the impact of service quality on customer satisfaction and loyality in banking Sector in Tanzania: Case of Diamond trust bank (Ltd) Tanga
由: Tarimo, Lilian
出版: (2024)

Assessment of the impact of e-banking on provision of quality service in banks A case study of Exim bank (T) Ltd. Mwanza branch
由: Tarimo, Bruno E.
出版: (2024)

Assessment of the impact of e-banking on provision of quality service in banks A case study of Exim bank (T) Ltd. Mwanza branch
由: Tarimo, Bruno E.
出版: (2024)

The impact of customer relationship management on the performance of banks in Tanzania: A case of Exim Bank (T) LTD
由: Kapologwe, Lugano A.
出版: (2024)

The impact of customer relationship management on the performance of banks in Tanzania: A case of Exim Bank (T) LTD
由: Kapologwe, Lugano A.
出版: (2024)

Modern banking /
由: Heffernan, Shelagh A.
出版: (2005)

The impact of internal marketing on customer satisfaction in the banking sector: A case of CRDB bank
由: Richard E. Ollotu,
出版: (2024)

The impact of internal marketing on customer satisfaction in the banking sector: A case of CRDB bank
由: Richard E. Ollotu,
出版: (2024)

Money and banking
由: Culbertson, John Mathew
出版: (1972)

The effect of automated teller machine (ATM) service on customer satisfaction in the Tanzanian banking sector: The case study of National Microfinance Bank (NMB), Ifakara branch
由: Tillya, Joseph J.
出版: (2024)

The effect of automated teller machine (ATM) service on customer satisfaction in the Tanzanian banking sector: The case study of National Microfinance Bank (NMB), Ifakara branch
由: Tillya, Joseph J.
出版: (2024)

Management policies for commercial banks
由: Crosse, Howard D.
出版: (1973)

Banking theory and practice
由: Shekhar, K. C.
出版: (2005)

Factors for adoption and benefits of electronic banking to customers: A case study of CRDB Bank, Morogoro
由: Ulaya, Paul L. A
出版: (2024)

Factors for adoption and benefits of electronic banking to customers: A case study of CRDB Bank, Morogoro
由: Ulaya, Paul L. A
出版: (2024)

Practical banking, advances,
由: Bedi, Harkrishan Lal
出版: (1998)

E-banking and its relationship to customer’s perceived usefulness: A case of commercial banks in Morogoro municipality
由: Sangali, Samwel John
出版: (2024)

E-banking and its relationship to customer’s perceived usefulness: A case of commercial banks in Morogoro municipality
由: Sangali, Samwel John
出版: (2024)

Bank capital /
由: Orgler, Yair E.
出版: (1976)

Banking: theory, law and practice
由: Sundharam, K. P. M.
出版: (2002)

Banking: theory, law and practice
由: Sundharam, K. P. M.
出版: (2002)

Principles of bank regulation /
由: Malloy, Michael P.
出版: (2003)

Customers’ switching behavior on banking performance: A case of National Bank of Commerce Morogoro.
由: Murungu, Fadhili
出版: (2024)

Customers’ switching behavior on banking performance: A case of National Bank of Commerce Morogoro.
由: Murungu, Fadhili
出版: (2024)

Management of banking
由: MacDonald,Scott S
出版: (2006)

Central banking /
由: De Kock M.H
出版: (1995)

Principles of banking /
由: Compton, Eric N.
出版: (1991)

Practice and law of banking
由: Khubchandani, B.S
出版: (2000)

An introduction to money and banking /
由: Campbell, Colin Dearborn
出版: (1984)

Practice and law of banking
由: Khubchandani, B.S
出版: (2000)

Merchant banking and financial services/
由: Vij, Madhu
出版: (2012)

Assessing the importance of customer relationship management practice on banking sector in Tanzania: The case study of selected banks in Tanzania (Barclays bank, Bank M & CRDB bank)
由: Kazula, Lameck Zacharia
出版: (2024)

Assessing the importance of customer relationship management practice on banking sector in Tanzania: The case study of selected banks in Tanzania (Barclays bank, Bank M & CRDB bank)
由: Kazula, Lameck Zacharia
出版: (2024)

Law and practice of banking
由: Chhabra, Trilok N.

Theory and practice of banking
由: Upadhyay, Krishan Kant
出版: (2008)

Theory and practice of banking
由: Upadhyay, Krishan Kant
出版: (2008)

Effects in high cost in the issuance of a bank guarantee by commercial banks in Tanzania:The case of CRDB bank plc
由: Kalokola, Eustadius
出版: (2024)

Effects in high cost in the issuance of a bank guarantee by commercial banks in Tanzania:The case of CRDB bank plc
由: Kalokola, Eustadius
出版: (2024)

Major issues in domestic banking in Tanzania.
出版: (1982)

The economics of money, banking, and financial markets
由: Mishkin Frederic S.
出版: (2006)