Assesment of the impact of service quality on customer satisfaction and loyality in banking Sector in Tanzania: Case of Diamond trust bank (Ltd) Tanga
A dissertation submitted to partial fulfillment of the requirements for the degree of Master of Business Administration and Corporate Management (MBA-CM) of Mzumbe University
Guardado en:
| Autor principal: | Tarimo, Lilian |
|---|---|
| Formato: | Tesis |
| Lenguaje: | inglés |
| Publicado: |
Mzumbe University
2024
|
| Materias: | |
| Acceso en línea: | https://scholar.mzumbe.ac.tz/handle/123456789/1576 |
| Etiquetas: |
Agregar Etiqueta
Sin Etiquetas, Sea el primero en etiquetar este registro!
|
Ejemplares similares
Assesment of the impact of service quality on customer satisfaction and loyality in banking Sector in Tanzania: Case of Diamond trust bank (Ltd) Tanga
por: Tarimo, Lilian
Publicado: (2024)
por: Tarimo, Lilian
Publicado: (2024)
The impact of customer relationship management on the performance of banks in Tanzania: A case of Exim Bank (T) LTD
por: Kapologwe, Lugano A.
Publicado: (2024)
por: Kapologwe, Lugano A.
Publicado: (2024)
The impact of customer relationship management on the performance of banks in Tanzania: A case of Exim Bank (T) LTD
por: Kapologwe, Lugano A.
Publicado: (2024)
por: Kapologwe, Lugano A.
Publicado: (2024)
Assessment of the impact of e-banking on provision of quality service in banks A case study of Exim bank (T) Ltd. Mwanza branch
por: Tarimo, Bruno E.
Publicado: (2024)
por: Tarimo, Bruno E.
Publicado: (2024)
Assessment of the impact of e-banking on provision of quality service in banks A case study of Exim bank (T) Ltd. Mwanza branch
por: Tarimo, Bruno E.
Publicado: (2024)
por: Tarimo, Bruno E.
Publicado: (2024)
Customers’ switching behavior on banking performance: A case of National Bank of Commerce Morogoro.
por: Murungu, Fadhili
Publicado: (2024)
por: Murungu, Fadhili
Publicado: (2024)
Customers’ switching behavior on banking performance: A case of National Bank of Commerce Morogoro.
por: Murungu, Fadhili
Publicado: (2024)
por: Murungu, Fadhili
Publicado: (2024)
E-banking and its relationship to customer’s perceived usefulness: A case of commercial banks in Morogoro municipality
por: Sangali, Samwel John
Publicado: (2024)
por: Sangali, Samwel John
Publicado: (2024)
E-banking and its relationship to customer’s perceived usefulness: A case of commercial banks in Morogoro municipality
por: Sangali, Samwel John
Publicado: (2024)
por: Sangali, Samwel John
Publicado: (2024)
The impact of internal marketing on customer satisfaction in the banking sector: A case of CRDB bank
por: Richard E. Ollotu,
Publicado: (2024)
por: Richard E. Ollotu,
Publicado: (2024)
The impact of internal marketing on customer satisfaction in the banking sector: A case of CRDB bank
por: Richard E. Ollotu,
Publicado: (2024)
por: Richard E. Ollotu,
Publicado: (2024)
Customer perceptions on E-Banking in Tanzania: A case of selected commercial bank in Dar es salaam
por: Erick, Clearence
Publicado: (2024)
por: Erick, Clearence
Publicado: (2024)
Customer perceptions on E-Banking in Tanzania: A case of selected commercial bank in Dar es salaam
por: Erick, Clearence
Publicado: (2024)
por: Erick, Clearence
Publicado: (2024)
Assessment of the customer data usage and perceived service quality in managing customer relations in banking industry: A case of CRDB
por: Tairo, Ester C
Publicado: (2024)
por: Tairo, Ester C
Publicado: (2024)
Assessment of the customer data usage and perceived service quality in managing customer relations in banking industry: A case of CRDB
por: Tairo, Ester C
Publicado: (2024)
por: Tairo, Ester C
Publicado: (2024)
Service quality delivery and its impact on customer satisfaction in the bank services in Tanzania: The case of Moshi Uchumi Commercial Bank
por: Shanghali, John Wifred
Publicado: (2025)
por: Shanghali, John Wifred
Publicado: (2025)
Service quality delivery and its impact on customer satisfaction in the bank services in Tanzania: The case of Moshi Uchumi Commercial Bank
por: Shanghali, John Wifred
Publicado: (2025)
por: Shanghali, John Wifred
Publicado: (2025)
An assessment of the contribution of customer relationship management on bank performance the case of people’s Bank of Zanzibar limited
por: Abdalla, Zainab.S
Publicado: (2024)
por: Abdalla, Zainab.S
Publicado: (2024)
An assessment of the contribution of customer relationship management on bank performance the case of people’s Bank of Zanzibar limited
por: Abdalla, Zainab.S
Publicado: (2024)
por: Abdalla, Zainab.S
Publicado: (2024)
Law of banking
por: Myneni, S. R
Publicado: (2006)
por: Myneni, S. R
Publicado: (2006)
Influence of customer service management in performance of banking industry : The case of microfinance bank , Mororgoro Tanzania
por: Lyatuu, Emmanuel D
Publicado: (2024)
por: Lyatuu, Emmanuel D
Publicado: (2024)
Influence of customer service management in performance of banking industry : The case of microfinance bank , Mororgoro Tanzania
por: Lyatuu, Emmanuel D
Publicado: (2024)
por: Lyatuu, Emmanuel D
Publicado: (2024)
Influnce of customer service management in performance of banking industry : The case of microfunace bank , Mororgoro Tnzania
por: Lyatuu, Emmanuel
Publicado: (2024)
por: Lyatuu, Emmanuel
Publicado: (2024)
Influnce of customer service management in performance of banking industry : The case of microfunace bank , Mororgoro Tnzania
por: Lyatuu, Emmanuel
Publicado: (2024)
por: Lyatuu, Emmanuel
Publicado: (2024)
Practice of banking 1: study text in banking /
Publicado: (1985)
Publicado: (1985)
Assessing the importance of customer relationship management practice on banking sector in Tanzania: The case study of selected banks in Tanzania (Barclays bank, Bank M & CRDB bank)
por: Kazula, Lameck Zacharia
Publicado: (2024)
por: Kazula, Lameck Zacharia
Publicado: (2024)
Assessing the importance of customer relationship management practice on banking sector in Tanzania: The case study of selected banks in Tanzania (Barclays bank, Bank M & CRDB bank)
por: Kazula, Lameck Zacharia
Publicado: (2024)
por: Kazula, Lameck Zacharia
Publicado: (2024)
The Influence of service quality on customer retention in commercial banks in Tanzania: The case of CRDB bank in Dar es salaam region
por: Mwikwabhi, Mary M.
Publicado: (2025)
por: Mwikwabhi, Mary M.
Publicado: (2025)
The Influence of service quality on customer retention in commercial banks in Tanzania: The case of CRDB bank in Dar es salaam region
por: Mwikwabhi, Mary M.
Publicado: (2025)
por: Mwikwabhi, Mary M.
Publicado: (2025)
The factors influencing customers choice of banking services in Tanzania.
por: Zainabu,Msangi
Publicado: (2024)
por: Zainabu,Msangi
Publicado: (2024)
The factors influencing customers choice of banking services in Tanzania.
por: Zainabu,Msangi
Publicado: (2024)
por: Zainabu,Msangi
Publicado: (2024)
Modern banking /
por: Heffernan, Shelagh A.
Publicado: (2005)
por: Heffernan, Shelagh A.
Publicado: (2005)
Assessment of customer’s perception and expectations of service quality in Tanzania’s commercial banks: The case of Azania bank
por: Mwandosya, Joyce E.
Publicado: (2024)
por: Mwandosya, Joyce E.
Publicado: (2024)
Assessment of customer’s perception and expectations of service quality in Tanzania’s commercial banks: The case of Azania bank
por: Mwandosya, Joyce E.
Publicado: (2024)
por: Mwandosya, Joyce E.
Publicado: (2024)
Money and banking
por: Culbertson, John Mathew
Publicado: (1972)
por: Culbertson, John Mathew
Publicado: (1972)
The effect of automated teller machine (ATM) service on customer satisfaction in the Tanzanian banking sector: The case study of National Microfinance Bank (NMB), Ifakara branch
por: Tillya, Joseph J.
Publicado: (2024)
por: Tillya, Joseph J.
Publicado: (2024)
The effect of automated teller machine (ATM) service on customer satisfaction in the Tanzanian banking sector: The case study of National Microfinance Bank (NMB), Ifakara branch
por: Tillya, Joseph J.
Publicado: (2024)
por: Tillya, Joseph J.
Publicado: (2024)
Factors for adoption and benefits of electronic banking to customers: A case study of CRDB Bank, Morogoro
por: Ulaya, Paul L. A
Publicado: (2024)
por: Ulaya, Paul L. A
Publicado: (2024)
Factors for adoption and benefits of electronic banking to customers: A case study of CRDB Bank, Morogoro
por: Ulaya, Paul L. A
Publicado: (2024)
por: Ulaya, Paul L. A
Publicado: (2024)
Management policies for commercial banks
por: Crosse, Howard D.
Publicado: (1973)
por: Crosse, Howard D.
Publicado: (1973)
Ejemplares similares
-
Assesment of the impact of service quality on customer satisfaction and loyality in banking Sector in Tanzania: Case of Diamond trust bank (Ltd) Tanga
por: Tarimo, Lilian
Publicado: (2024) -
The impact of customer relationship management on the performance of banks in Tanzania: A case of Exim Bank (T) LTD
por: Kapologwe, Lugano A.
Publicado: (2024) -
The impact of customer relationship management on the performance of banks in Tanzania: A case of Exim Bank (T) LTD
por: Kapologwe, Lugano A.
Publicado: (2024) -
Assessment of the impact of e-banking on provision of quality service in banks A case study of Exim bank (T) Ltd. Mwanza branch
por: Tarimo, Bruno E.
Publicado: (2024) -
Assessment of the impact of e-banking on provision of quality service in banks A case study of Exim bank (T) Ltd. Mwanza branch
por: Tarimo, Bruno E.
Publicado: (2024)