The effect of business process outsourcing on quality of services delivered at Vodacom Tanzania

The effect of business process outsourcing on quality of services delivered at Vodacom Tanzania

Afficher d'autres versions (1)

A dissertation Submitted to Mzumbe University in partial fulfillment for the award of MSC/ Human Resource management Proposal Mzumbe University

Enregistré dans:

Détails bibliographiques
Auteur principal:	Mkumbo, Waziry D.
Format:	Thèse
Langue:	anglais
Publié:	2024
Sujets:	Outsourcing practices Business process Quality of the services
Accès en ligne:	https://scholar.mzumbe.ac.tz/handle/123456789/1082
Tags:	Ajouter un tag Pas de tags, Soyez le premier à ajouter un tag!

Documents similaires

The effect of business process outsourcing on quality of services delivered at Vodacom Tanzania
par: Mkumbo, Waziry D.
Publié: (2024)

Effectiveness of outsourcing of security service at Tanzania fisheries research institute, Dar es Salaam
par: Payowela, Jackson E.
Publié: (2024)

Effectiveness of outsourcing of security service at Tanzania fisheries research institute, Dar es Salaam
par: Payowela, Jackson E.
Publié: (2024)

An assessment of effectiveness of outsourcing services in quality service delivery in public sector : A case of Tanzania electric supply company limited, Tanga.
par: Mgweno, Zua
Publié: (2024)

An assessment of effectiveness of outsourcing services in quality service delivery in public sector : A case of Tanzania electric supply company limited, Tanga.
par: Mgweno, Zua
Publié: (2024)

The influence of Business Process re-engineering on Service Quality: Evidence from Service Industry in Tanzania
par: Sungau, Joseph Joseph, et autres
Publié: (2024)

The influence of Business Process re-engineering on Service Quality: Evidence from Service Industry in Tanzania
par: Sungau, Joseph Joseph, et autres
Publié: (2024)

Business process re-engineering: The technique to improve delivering speed of service industry in Tanzania
par: Sungau, Joseph, et autres
Publié: (2024)

Business process re-engineering: The technique to improve delivering speed of service industry in Tanzania
par: Sungau, Joseph, et autres
Publié: (2024)

Business process re-engineering: the technique to improve delivering speed of service industry in Tanzania
par: Sungau, Joseph Joseph, et autres
Publié: (2024)

Business process re-engineering: the technique to improve delivering speed of service industry in Tanzania
par: Sungau, Joseph Joseph, et autres
Publié: (2024)

Conditions for effective outsourcing of solid waste management services in the selected local government authorities in Tanzania
par: Kisoli, P. Isaria
Publié: (2022)

Outsourcing human resource management functions in Tanzania: A case study of Precision Air, Dar es Salaam
par: Mwangi, Samwel Gachengo
Publié: (2024)

Outsourcing human resource management functions in Tanzania: A case study of Precision Air, Dar es Salaam
par: Mwangi, Samwel Gachengo
Publié: (2024)

Assessing the effect of outsourcing of revenue collection on organizational performance: A case of Mpanda District council
par: Muhula, Flavian M.
Publié: (2024)

Assessing the effect of outsourcing of revenue collection on organizational performance: A case of Mpanda District council
par: Muhula, Flavian M.
Publié: (2024)

The complete business process handbook : body of knowledge from process modeling to bpm Vol. 1 /
par: Rosing, Mark Von
Publié: (2015)

Service quality and brand loyalty in the telecommunication industry: A case study of Tigo and Vodacom,
par: Mwinchumu, Farida
Publié: (2024)

Service quality and brand loyalty in the telecommunication industry: A case study of Tigo and Vodacom,
par: Mwinchumu, Farida
Publié: (2024)

Quality management
par: Bedi, Kanishka
Publié: (2006)

Effectiveness of cash management and quality of service: A case study of Morogoro regional hospital
par: Joseph, John K. E.
Publié: (2024)

Effectiveness of cash management and quality of service: A case study of Morogoro regional hospital
par: Joseph, John K. E.
Publié: (2024)

Business process re-engineering: A panacea for reducing operational cost in service organizations
par: Sungau, Joseph, et autres
Publié: (2024)

Business process re-engineering: A panacea for reducing operational cost in service organizations
par: Sungau, Joseph, et autres
Publié: (2024)

The effects of services of outsourced agents on revenue collection in local government authorities: A case study of Tabora district council
par: Ishabailu, Saad
Publié: (2024)

The effects of services of outsourced agents on revenue collection in local government authorities: A case study of Tabora district council
par: Ishabailu, Saad
Publié: (2024)

Business process re-engineering: a panacea for reducing operational cost in service organizations
par: Sungau, Joseph Joseph, et autres
Publié: (2024)

Business process re-engineering: a panacea for reducing operational cost in service organizations
par: Sungau, Joseph Joseph, et autres
Publié: (2024)

Applying quality management in health care : a process for implementation
par: Kely Diane, L.
Publié: (2006)

The effects of customer expectations and perception towards service quality: A case of NMB University branch and Mlimani city branch
par: Somi Loveness
Publié: (2024)

The effects of customer expectations and perception towards service quality: A case of NMB University branch and Mlimani city branch
par: Somi Loveness
Publié: (2024)

Analysis of quality service factors and passengers’ satisfaction at bus terminals in Dar es Salaam and Morogoro regions - Tanzania,
par: Lushakuzi,Simon Shaban
Publié: (2024)

Analysis of quality service factors and passengers’ satisfaction at bus terminals in Dar es Salaam and Morogoro regions - Tanzania,
par: Lushakuzi,Simon Shaban
Publié: (2024)

The contribution of service quality to customer’s retention in social security schemes : A case of NSSF Mbeya.
par: Hamisi, Musa
Publié: (2024)

The contribution of service quality to customer’s retention in social security schemes : A case of NSSF Mbeya.
par: Hamisi, Musa
Publié: (2024)

Total quality management and operational excellence : text with cases /
par: Oakland, John S.
Publié: (2014)

On IT enabling of business process reengineering in organizations
par: Sungau, Joseph, et autres
Publié: (2024)

On IT enabling of business process reengineering in organizations
par: Sungau, Joseph, et autres
Publié: (2024)

Service quality delivery and its impact on customer satisfaction in the bank services in Tanzania: The case of Moshi Uchumi Commercial Bank
par: Shanghali, John Wifred
Publié: (2025)

Service quality delivery and its impact on customer satisfaction in the bank services in Tanzania: The case of Moshi Uchumi Commercial Bank
par: Shanghali, John Wifred
Publié: (2025)