Analysis of customers’ satisfaction with library services at the Sokoine National Agricultural Library (SNAL) in Morogoro region in Tanzania
This paper analyses customers' satisfaction with services of the Sokoine National Agricultural Library (SNAL) using a mixed-method approach. Both qualitative and quantitative data were collected using questionnaire and interviews, which were supplemented by document analysis. A total of 72 resp...
Salvato in:
| Autori principali: | Bea, George, Musabila, Albogast, Deogratus, Daniel |
|---|---|
| Natura: | Articolo |
| Lingua: | inglese |
| Pubblicazione: |
University of nebrasker
2024
|
| Soggetti: | |
| Accesso online: | https://scholar.mzumbe.ac.tz/handle/123456789/536 |
| Tags: |
Aggiungi Tag
Nessun Tag, puoi essere il primo ad aggiungerne!!
|
Documenti analoghi
Analysis of customers' satisfaction with library services at the Sokoine National Agricultural Library (SNAL) in Morogoro Region, Tanzania
di: Bea, George, et al.
Pubblicazione: (2023)
di: Bea, George, et al.
Pubblicazione: (2023)
Factors leading to employee job dissatisfaction: A case of Kinondoni district,
di: Mwaisela,Flora A
Pubblicazione: (2024)
di: Mwaisela,Flora A
Pubblicazione: (2024)
The impact of internal marketing on customer satisfaction in the banking sector: A case of CRDB bank
di: Richard E. Ollotu,
Pubblicazione: (2024)
di: Richard E. Ollotu,
Pubblicazione: (2024)
Library service provision for improved satisfaction among library users in selected university libraries in Tanzania
di: Kaishe-Mulungu, Dativa Donati, et al.
Pubblicazione: (2024)
di: Kaishe-Mulungu, Dativa Donati, et al.
Pubblicazione: (2024)
An assessment of the impact of integrated Logistics system of healthcare commodities on customer satisfaction in Tanzanian health system: A case of primary healthcare facilities in Ilemela Municipal Council, Mwanza Region
di: Eric, Shoo Ainea
Pubblicazione: (2024)
di: Eric, Shoo Ainea
Pubblicazione: (2024)
Improving your measurement of customer satisfaction : a guide to creating, conducting, analyzing, and reporting customer satisfaction measurement programs /
di: Vavra, Terry G.
Pubblicazione: (1997)
di: Vavra, Terry G.
Pubblicazione: (1997)
Quality library service provision in selected universities in the United Republic of Tanzania : issues and factors
di: Kaishe - Mulungu, Dativa Donati
Pubblicazione: (2026)
di: Kaishe - Mulungu, Dativa Donati
Pubblicazione: (2026)
Factors affecting customer satisfaction in banking industry in Tanzania: A case of national microfinance bank (NMB) Bagamoyo branch
di: Chawinga, Elizabeth
Pubblicazione: (2026)
di: Chawinga, Elizabeth
Pubblicazione: (2026)
The determinants of employee Job satisfaction: The case of agriculture extension officers in Wanging’ombe district council,
di: Mbungu, Bernard Elias
Pubblicazione: (2024)
di: Mbungu, Bernard Elias
Pubblicazione: (2024)
Assessment of customers’ satisfaction from large buses services in urban public transportation: A case of Ubungo bus terminal
di: Bonaventura, Adam
Pubblicazione: (2024)
di: Bonaventura, Adam
Pubblicazione: (2024)
An examination of the relationship between service quality and customer satisfaction on mobile broadband provider: the case of zantel, Zanzibar.
di: Khamis, Amne Rashid
Pubblicazione: (2024)
di: Khamis, Amne Rashid
Pubblicazione: (2024)
An assessment of the contribution of customer relationship management on bank performance the case of people’s Bank of Zanzibar limited
di: Abdalla, Zainab.S
Pubblicazione: (2024)
di: Abdalla, Zainab.S
Pubblicazione: (2024)
Factors influencing customer satisfaction in bonded warehouse operations. a survey of bonded warehouses – Zanzibar.
di: Kassim, K.H
Pubblicazione: (2024)
di: Kassim, K.H
Pubblicazione: (2024)
Involvement of library users in collection development of hybrid academic libraries in Tanzania
di: Mwilongo, Kardo
Pubblicazione: (2024)
di: Mwilongo, Kardo
Pubblicazione: (2024)
Effect of service quality and customer satisfaction on Customer loyalty: A case of NSSF Tanga city
di: Masika, Emmanuel Julian
Pubblicazione: (2024)
di: Masika, Emmanuel Julian
Pubblicazione: (2024)
Career satisfaction and success : a guide to job freedom
di: Haldane, Bernard
Pubblicazione: (1974)
di: Haldane, Bernard
Pubblicazione: (1974)
The effect of automated teller machine (ATM) service on customer satisfaction in the Tanzanian banking sector: The case study of National Microfinance Bank (NMB), Ifakara branch
di: Tillya, Joseph J.
Pubblicazione: (2024)
di: Tillya, Joseph J.
Pubblicazione: (2024)
Service quality delivery and its impact on customer satisfaction in the bank services in Tanzania: The case of Moshi Uchumi Commercial Bank
di: Shanghali, John Wifred
Pubblicazione: (2025)
di: Shanghali, John Wifred
Pubblicazione: (2025)
The effect of price fairness and customer service on customer satisfaction :The case of mobile phone users of Tanga city
di: Mlekwa, Moses Denis
Pubblicazione: (2024)
di: Mlekwa, Moses Denis
Pubblicazione: (2024)
Factors influencing customer satisfaction in bonded warehouse operations: A survey of bonded warehouses – Zanzibar.
di: Kassim, Kassim H.
Pubblicazione: (2024)
di: Kassim, Kassim H.
Pubblicazione: (2024)
Measuring satisfaction of usage for the web-based information system (WBIS) for E-services: A case of Tanzania
di: Gabriel, Anthony M.
Pubblicazione: (2026)
di: Gabriel, Anthony M.
Pubblicazione: (2026)
The loyalty effect : the hidden force behind growth, profits, and lasting value /
di: Reichheld, Frederick F.
Pubblicazione: (1996)
di: Reichheld, Frederick F.
Pubblicazione: (1996)
Service quality and customer satisfaction in transport service industry in Tanzania : A case of Dar express bus company
di: Mushi, Onael W.
Pubblicazione: (2024)
di: Mushi, Onael W.
Pubblicazione: (2024)
Influence of quality customer service management in employees satisfaction in public organization : A case of Sengerema District Council – Mwanza
di: Anthony, Adrian
Pubblicazione: (2025)
di: Anthony, Adrian
Pubblicazione: (2025)
Team building: blueprints for productivity and satisfaction
Pubblicazione: (1995)
Pubblicazione: (1995)
Defying the limits : reaching new heights in customer relationship management
Pubblicazione: (2000)
Pubblicazione: (2000)
Assessing the importance of customer relationship management practice on banking sector in Tanzania: The case study of selected banks in Tanzania (Barclays bank, Bank M & CRDB bank)
di: Kazula, Lameck Zacharia
Pubblicazione: (2024)
di: Kazula, Lameck Zacharia
Pubblicazione: (2024)
Service quality and customer satisfaction in transport service industry in Tanzania : A case of Dar express bus company
di: Mushi, Onael Walter
Pubblicazione: (2024)
di: Mushi, Onael Walter
Pubblicazione: (2024)
An assessment on services quality in social security schemes in Tanzania: A case study of NSSF –Tanga regional office
di: Nguzo, Said K.
Pubblicazione: (2024)
di: Nguzo, Said K.
Pubblicazione: (2024)
Medical students' perceptions of the quality of library services during COVID-19: The case of the University of Dodoma, Tanzania
di: Malugu, Salome
Pubblicazione: (2026)
di: Malugu, Salome
Pubblicazione: (2026)
Effectiveness of customer care in influencing performance in financial institutions in Tanzania: A case of NMB PLC Wami branch Morogoro
di: Mduma, Esther M.
Pubblicazione: (2024)
di: Mduma, Esther M.
Pubblicazione: (2024)
The role ofmediating effects of user satisfaction and behavioural intention on the influence of the electronic tax system on tax compliance behaviour: An application of bootstrapping technique
di: Masunga, Faustine Juma, et al.
Pubblicazione: (2026)
di: Masunga, Faustine Juma, et al.
Pubblicazione: (2026)
Analysis of quality service factors and passengers’ satisfaction at bus terminals in Dar es Salaam and Morogoro regions - Tanzania,
di: Lushakuzi,Simon Shaban
Pubblicazione: (2024)
di: Lushakuzi,Simon Shaban
Pubblicazione: (2024)
Management and organisational behaviour
di: Mullins, Laurie J
Pubblicazione: (2002)
di: Mullins, Laurie J
Pubblicazione: (2002)
Assessment on factors influencing job satisfaction among employees at Tanroads: A case of Tanroads in Morogoro municipality
di: Siame, Levison Fredrick
Pubblicazione: (2024)
di: Siame, Levison Fredrick
Pubblicazione: (2024)
Factor influencing customer satisfaction on the weight and measure agency services: A study of Mbeya city in Mbeya region
di: Mhoja, Husein
Pubblicazione: (2024)
di: Mhoja, Husein
Pubblicazione: (2024)
Impact of performance appraisal systems used in utility companies on employee job satisfaction: The case of performance development programme used by TANESCO, Ilala region, Dar es Salaam, Tanzania,
di: Mwinuka,Elizabeth
Pubblicazione: (2024)
di: Mwinuka,Elizabeth
Pubblicazione: (2024)
Management accounting for business decisions
di: Drury, Colin
Pubblicazione: (2001)
di: Drury, Colin
Pubblicazione: (2001)
Principles and practice of marketing
di: Jobber, David
Pubblicazione: (1998)
di: Jobber, David
Pubblicazione: (1998)
Assessment of the impact of e-banking on provision of quality service in banks A case study of Exim bank (T) Ltd. Mwanza branch
di: Tarimo, Bruno E.
Pubblicazione: (2024)
di: Tarimo, Bruno E.
Pubblicazione: (2024)
Documenti analoghi
-
Analysis of customers' satisfaction with library services at the Sokoine National Agricultural Library (SNAL) in Morogoro Region, Tanzania
di: Bea, George, et al.
Pubblicazione: (2023) -
Factors leading to employee job dissatisfaction: A case of Kinondoni district,
di: Mwaisela,Flora A
Pubblicazione: (2024) -
The impact of internal marketing on customer satisfaction in the banking sector: A case of CRDB bank
di: Richard E. Ollotu,
Pubblicazione: (2024) -
Library service provision for improved satisfaction among library users in selected university libraries in Tanzania
di: Kaishe-Mulungu, Dativa Donati, et al.
Pubblicazione: (2024) -
An assessment of the impact of integrated Logistics system of healthcare commodities on customer satisfaction in Tanzanian health system: A case of primary healthcare facilities in Ilemela Municipal Council, Mwanza Region
di: Eric, Shoo Ainea
Pubblicazione: (2024)