Analysis of customers’ satisfaction with library services at the Sokoine National Agricultural Library (SNAL) in Morogoro region in Tanzania
This paper analyses customers' satisfaction with services of the Sokoine National Agricultural Library (SNAL) using a mixed-method approach. Both qualitative and quantitative data were collected using questionnaire and interviews, which were supplemented by document analysis. A total of 72 resp...
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| Main Authors: | Bea, George, Musabila, Albogast, Deogratus, Daniel |
|---|---|
| 格式: | 文件 |
| 语言: | 英语 |
| 出版: |
University of nebrasker
2024
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| 在线阅读: | https://scholar.mzumbe.ac.tz/handle/123456789/536 |
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