Factors affecting customer satisfaction in banking industry in Tanzania: A case of national microfinance bank (NMB) Bagamoyo branch
A dissertation submitted in partial fulfillment of the requirements of award of the degree of Master of Business Administration (MBA) of Mzumbe University.
محفوظ في:
| المؤلف الرئيسي: | Chawinga, Elizabeth |
|---|---|
| التنسيق: | أطروحة |
| اللغة: | الإنجليزية |
| منشور في: |
Mzumbe University
2026
|
| الموضوعات: | |
| الوصول للمادة أونلاين: | https://scholar.mzumbe.ac.tz/handle/123456789/2159 |
| الوسوم: |
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مواد مشابهة
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مواد مشابهة
-
The impact of internal marketing on customer satisfaction in the banking sector: A case of CRDB bank
حسب: Richard E. Ollotu,
منشور في: (2024) -
The effect of automated teller machine (ATM) service on customer satisfaction in the Tanzanian banking sector: The case study of National Microfinance Bank (NMB), Ifakara branch
حسب: Tillya, Joseph J.
منشور في: (2024) -
Challenges facing mobile banking services in reaching customers in Tanzania: A case of National Microfinance Bank (NMB) in Coastal region.
حسب: Biteya, A.
منشور في: (2026) -
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حسب: Abdalla, Zainab.S
منشور في: (2024) -
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منشور في: (2024)