Factors affecting customer satisfaction in banking industry in Tanzania: A case of national microfinance bank (NMB) Bagamoyo branch
A dissertation submitted in partial fulfillment of the requirements of award of the degree of Master of Business Administration (MBA) of Mzumbe University.
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| Главный автор: | Chawinga, Elizabeth |
|---|---|
| Формат: | Диссертация |
| Язык: | английский |
| Опубликовано: |
Mzumbe University
2026
|
| Предметы: | |
| Online-ссылка: | https://scholar.mzumbe.ac.tz/handle/123456789/2159 |
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