Factors affecting customer satisfaction in banking industry in Tanzania: A case of national microfinance bank (NMB) Bagamoyo branch

Factors affecting customer satisfaction in banking industry in Tanzania: A case of national microfinance bank (NMB) Bagamoyo branch

A dissertation submitted in partial fulfillment of the requirements of award of the degree of Master of Business Administration (MBA) of Mzumbe University.

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Bibliographic Details
Main Author:	Chawinga, Elizabeth
Format:	Thesis
Language:	English
Published:	Mzumbe University 2026
Subjects:	Customer satisfaction Banking industry-Tanzania National Microfinance Bank Employee satisfaction.
Online Access:	https://scholar.mzumbe.ac.tz/handle/123456789/2159
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