Factors affecting customer satisfaction in banking industry in Tanzania: A case of national microfinance bank (NMB) Bagamoyo branch

Factors affecting customer satisfaction in banking industry in Tanzania: A case of national microfinance bank (NMB) Bagamoyo branch

A dissertation submitted in partial fulfillment of the requirements of award of the degree of Master of Business Administration (MBA) of Mzumbe University.

Saved in:

书目详细资料
主要作者:	Chawinga, Elizabeth
格式:	Thesis
语言:	英语
出版:	Mzumbe University 2026
主题:	Customer satisfaction Banking industry-Tanzania National Microfinance Bank Employee satisfaction.
在线阅读:	https://scholar.mzumbe.ac.tz/handle/123456789/2159
标签:	添加标签没有标签, 成为第一个标记此记录!

相似书籍

The impact of internal marketing on customer satisfaction in the banking sector: A case of CRDB bank
由: Richard E. Ollotu,
出版: (2024)

The effect of automated teller machine (ATM) service on customer satisfaction in the Tanzanian banking sector: The case study of National Microfinance Bank (NMB), Ifakara branch
由: Tillya, Joseph J.
出版: (2024)

Challenges facing mobile banking services in reaching customers in Tanzania: A case of National Microfinance Bank (NMB) in Coastal region.
由: Biteya, A.
出版: (2026)

An assessment of the contribution of customer relationship management on bank performance the case of people’s Bank of Zanzibar limited
由: Abdalla, Zainab.S
出版: (2024)

Assessment of the impact of e-banking on provision of quality service in banks A case study of Exim bank (T) Ltd. Mwanza branch
由: Tarimo, Bruno E.
出版: (2024)

Effectiveness of customer care in influencing performance in financial institutions in Tanzania: A case of NMB PLC Wami branch Morogoro
由: Mduma, Esther M.
出版: (2024)

Service quality delivery and its impact on customer satisfaction in the bank services in Tanzania: The case of Moshi Uchumi Commercial Bank
由: Shanghali, John Wifred
出版: (2025)

Assessing the importance of customer relationship management practice on banking sector in Tanzania: The case study of selected banks in Tanzania (Barclays bank, Bank M & CRDB bank)
由: Kazula, Lameck Zacharia
出版: (2024)

Factors affecting customer loyalty in banking sector in Tanzania: The case of CRDB, Azikiwe branch, Dar es Salaam.
由: Gadiel, Magreth.
出版: (2026)

Influence of customer service management in performance of banking industry : The case of microfinance bank , Mororgoro Tanzania
由: Lyatuu, Emmanuel D
出版: (2024)

The role of credit cards on retaining bank customers at National Microfinance Bank plc.
由: Masika, Ashery Edward
出版: (2026)

An analysis of factors which contribute to loan delinquency among small and medium enterprises: The case of National Microfinance Bank PLC
由: Malundila, Farida Msham
出版: (2024)

Assessment of customer’s perception and expectations of service quality in Tanzania’s commercial banks: The case of Azania bank
由: Mwandosya, Joyce E.
出版: (2024)

Scrutinization and assessment of loan portfolio diversification in financial institutions in Tanzania: The case of national microfinance bank (NMB)
由: Suline, Gastory Vincent
出版: (2024)

Customers’ switching behavior on banking performance: A case of National Bank of Commerce Morogoro.
由: Murungu, Fadhili
出版: (2024)

Analysis of customers’ satisfaction with library services at the Sokoine National Agricultural Library (SNAL) in Morogoro region in Tanzania
由: Bea, George, et al.
出版: (2024)

Assesment of the impact of service quality on customer satisfaction and loyality in banking Sector in Tanzania: Case of Diamond trust bank (Ltd) Tanga
由: Tarimo, Lilian
出版: (2024)

E-banking and its relationship to customer’s perceived usefulness: A case of commercial banks in Morogoro municipality
由: Sangali, Samwel John
出版: (2024)

The impact of customer relationship management on the performance of banks in Tanzania: A case of Exim Bank (T) LTD
由: Kapologwe, Lugano A.
出版: (2024)

The impact of workforce diversity on the performance of microfinance institution in Tanzania, an experience from NMB Bank Tanzania
由: Kileo, Angela
出版: (2024)

The impact of electronic banking on operational performance of commercial banks in Dar es salaam-Tanzania: A case of commercial banks in Dar es salaam Region –Tanzania.
由: Lugano, Lidia
出版: (2024)

The determinants of employee Job satisfaction: The case of agriculture extension officers in Wanging’ombe district council,
由: Mbungu, Bernard Elias
出版: (2024)

Examining the contribution of motivational factors in microfinance banks: A case of ACB.
由: Kalamata, Christian
出版: (2024)

Customer perceptions on E-Banking in Tanzania: A case of selected commercial bank in Dar es salaam
由: Erick, Clearence
出版: (2024)

An assessment of the impact of integrated Logistics system of healthcare commodities on customer satisfaction in Tanzanian health system: A case of primary healthcare facilities in Ilemela Municipal Council, Mwanza Region
由: Eric, Shoo Ainea
出版: (2024)

Improving your measurement of customer satisfaction : a guide to creating, conducting, analyzing, and reporting customer satisfaction measurement programs /
由: Vavra, Terry G.
出版: (1997)

The contribution of mobile banking on business growth, perceptions of sme customers of NMB Bank: A case of Kenyatta road branch, Mwanza Tanzania
由: Lugangira, David
出版: (2024)

Factors influencing customer satisfaction in bonded warehouse operations: A survey of bonded warehouses – Zanzibar.
由: Kassim, Kassim H.
出版: (2024)

Law of banking
由: Myneni, S. R
出版: (2006)

The impact of privatizing banking industry in Tanzania: A case study of National Bank of Commerce, Headquarter
由: Kisenge, Frank Fredrick
出版: (2024)

Practice of banking 1: study text in banking /
出版: (1985)

Influence of quality customer service management in employees satisfaction in public organization : A case of Sengerema District Council – Mwanza
由: Anthony, Adrian
出版: (2025)

Influnce of customer service management in performance of banking industry : The case of microfunace bank , Mororgoro Tnzania
由: Lyatuu, Emmanuel
出版: (2024)

The impact of work life balance on employees job satisfaction in banking sector in Tanzania”. A case of TPB Bank Plc Dar es Salaam
由: Chitenje, Lilian G
出版: (2026)

The impact of work life balance on employees job satisfaction in banking sector in Tanzania”. A case of TPB Bank Plc Dar es Salaam
由: Chitenje, Lilian
出版: (2026)

Assessment on factors influencing job satisfaction among employees at Tanroads: A case of Tanroads in Morogoro municipality
由: Siame, Levison Fredrick
出版: (2024)

The factors influencing customers choice of banking services in Tanzania.
由: Zainabu,Msangi
出版: (2024)

The effects of customer expectations and perception towards service quality: A case of NMB University branch and Mlimani city branch
由: Somi Loveness
出版: (2024)

Impact of performance appraisal systems used in utility companies on employee job satisfaction: The case of performance development programme used by TANESCO, Ilala region, Dar es Salaam, Tanzania,
由: Mwinuka,Elizabeth
出版: (2024)

Assessment of career developent practice in commercial banks in Tanzania: The case of NMB Wami branch
由: Mbwambo, Rachael Edwin
出版: (2024)