Influence of quality customer service management in employees satisfaction in public organization : A case of Sengerema District Council – Mwanza

Influence of quality customer service management in employees satisfaction in public organization : A case of Sengerema District Council – Mwanza

A dissertation Submitted to Mzumbe University as a partial fulfillment of the requirement for the award of Masters of Business Administration (MBA-CM) of Mzumbe University

Enregistré dans:

Détails bibliographiques
Auteur principal:	Anthony, Adrian
Format:	Thèse
Langue:	anglais
Publié:	Mzumbe University 2025
Sujets:	Employee satisfaction Customer service management Quality services Public organization
Accès en ligne:	https://scholar.mzumbe.ac.tz/handle/123456789/1857
Tags:	Ajouter un tag Pas de tags, Soyez le premier à ajouter un tag!

Documents similaires

Service quality delivery and its impact on customer satisfaction in the bank services in Tanzania: The case of Moshi Uchumi Commercial Bank
par: Shanghali, John Wifred
Publié: (2025)

An examination of the relationship between service quality and customer satisfaction on mobile broadband provider: the case of zantel, Zanzibar.
par: Khamis, Amne Rashid
Publié: (2024)

Service quality and customer satisfaction in transport service industry in Tanzania : A case of Dar express bus company
par: Mushi, Onael W.
Publié: (2024)

Assessment of customers’ satisfaction from large buses services in urban public transportation: A case of Ubungo bus terminal
par: Bonaventura, Adam
Publié: (2024)

Service quality and customer satisfaction in transport service industry in Tanzania : A case of Dar express bus company
par: Mushi, Onael Walter
Publié: (2024)

An assessment of the impact of integrated Logistics system of healthcare commodities on customer satisfaction in Tanzanian health system: A case of primary healthcare facilities in Ilemela Municipal Council, Mwanza Region
par: Eric, Shoo Ainea
Publié: (2024)

Analysis of quality service factors and passengers’ satisfaction at bus terminals in Dar es Salaam and Morogoro regions - Tanzania,
par: Lushakuzi,Simon Shaban
Publié: (2024)

Effect of service quality and customer satisfaction on Customer loyalty: A case of NSSF Tanga city
par: Masika, Emmanuel Julian
Publié: (2024)

Factors influencing the provision of service quality in the public health sector: The case of Morogoro regional hospital
par: Shalin, Parvez Thaver
Publié: (2024)

Factor influencing customer satisfaction on the weight and measure agency services: A study of Mbeya city in Mbeya region
par: Mhoja, Husein
Publié: (2024)

Measuring satisfaction of usage for the web-based information system (WBIS) for E-services: A case of Tanzania
par: Gabriel, Anthony M.
Publié: (2026)

The effects of customer expectations and perception towards service quality: A case of NMB University branch and Mlimani city branch
par: Somi Loveness
Publié: (2024)

The contribution of service quality to customer’s retention in social security schemes : A case of NSSF Mbeya.
par: Hamisi, Musa
Publié: (2024)

The Influence of service quality on customer retention in commercial banks in Tanzania: The case of CRDB bank in Dar es salaam Region
par: Mwikwabhi, Mary M.
Publié: (2025)

Analysis of customers’ satisfaction with library services at the Sokoine National Agricultural Library (SNAL) in Morogoro region in Tanzania
par: Bea, George, et autres
Publié: (2024)

Factors influencing customer satisfaction in bonded warehouse operations. a survey of bonded warehouses – Zanzibar.
par: Kassim, K.H
Publié: (2024)

The effect of price fairness and customer service on customer satisfaction :The case of mobile phone users of Tanga city
par: Mlekwa, Moses Denis
Publié: (2024)

Assessment of customer’s perception and expectations of service quality in Tanzania’s commercial banks: The case of Azania bank
par: Mwandosya, Joyce E.
Publié: (2024)

Factors influencing customer satisfaction in bonded warehouse operations: A survey of bonded warehouses – Zanzibar.
par: Kassim, Kassim H.
Publié: (2024)

The impact of internal marketing on customer satisfaction in the banking sector: A case of CRDB bank
par: Richard E. Ollotu,
Publié: (2024)

Assessment of the impact of e-banking on provision of quality service in banks A case study of Exim bank (T) Ltd. Mwanza branch
par: Tarimo, Bruno E.
Publié: (2024)

Assessment on factors influencing job satisfaction among employees at Tanroads: A case of Tanroads in Morogoro municipality
par: Siame, Levison Fredrick
Publié: (2024)

Factors affecting customer satisfaction in banking industry in Tanzania: A case of national microfinance bank (NMB) Bagamoyo branch
par: Chawinga, Elizabeth
Publié: (2026)

The determinants of employee Job satisfaction: The case of agriculture extension officers in Wanging’ombe district council,
par: Mbungu, Bernard Elias
Publié: (2024)

Factors affecting customer loyalty in banking sector in Tanzania: The case of CRDB, Azikiwe branch, Dar es Salaam.
par: Gadiel, Magreth.
Publié: (2026)

An assessment on services quality in social security schemes in Tanzania: A case study of NSSF –Tanga regional office
par: Nguzo, Said K.
Publié: (2024)

Effectiveness of customer care in influencing performance in financial institutions in Tanzania: A case of NMB PLC Wami branch Morogoro
par: Mduma, Esther M.
Publié: (2024)

Factors influencing clients’ satisfaction with HIV/AIDS care services in public and private health facilities in Mwanza Region
par: Ringo, Moses
Publié: (2024)

Job satisfaction on employees’ performance at Ifakara Health Institute
par: Mtetelela, Sebard P
Publié: (2024)

Assessment of the customer data usage and perceived service quality in managing customer relations in banking industry: A case of CRDB
par: Tairo, Ester C
Publié: (2024)

Defying the limits : reaching new heights in customer relationship management
Publié: (2000)

Customer service on the internet : building relationships, increasing loyality and staying competitive
par: Sterne, Jim
Publié: (1996)

Quality management
par: Bedi, Kanishka
Publié: (2006)

Customer services-marketing and the competitive environment/
par: Mayall,Carol
Publié: (1992)

Influence of hygiene factors on motivating employees in public sector in Tanzania: A case of health service in Nyamagana Municpality in Mwanza Region
par: Singandole, Eliasa Ahmed
Publié: (2024)

Services marketing and management
par: Balaji, B.
Publié: (2006)

Factors leading to employee job dissatisfaction: A case of Kinondoni district,
par: Mwaisela,Flora A
Publié: (2024)

An assessment on the impact of training and development on employees’ performance at work: A case study of NSSF headquarters
par: Said, Chiku Mohamed
Publié: (2024)

Service quality and brand loyalty in the telecommunication industry: A case study of Tigo and Vodacom,
par: Mwinchumu, Farida
Publié: (2024)

Assessment on customer’s accessibility and satisfaction on quality water supply: The case of Magugu water supply authority.
par: Sixbert, Teresia I.
Publié: (2024)