Influence of quality customer service management in employees satisfaction in public organization : A case of Sengerema District Council – Mwanza
A dissertation Submitted to Mzumbe University as a partial fulfillment of the requirement for the award of Masters of Business Administration (MBA-CM) of Mzumbe University
Na minha lista:
| Autor principal: | Anthony, Adrian |
|---|---|
| Formato: | Thesis |
| Idioma: | inglês |
| Publicado em: |
Mzumbe University
2025
|
| Assuntos: | |
| Acesso em linha: | https://scholar.mzumbe.ac.tz/handle/123456789/1857 |
| Tags: |
Adicionar Tag
Sem tags, seja o primeiro a adicionar uma tag!
|
Registos relacionados
Service quality delivery and its impact on customer satisfaction in the bank services in Tanzania: The case of Moshi Uchumi Commercial Bank
Por: Shanghali, John Wifred
Publicado em: (2025)
Por: Shanghali, John Wifred
Publicado em: (2025)
An examination of the relationship between service quality and customer satisfaction on mobile broadband provider: the case of zantel, Zanzibar.
Por: Khamis, Amne Rashid
Publicado em: (2024)
Por: Khamis, Amne Rashid
Publicado em: (2024)
Service quality and customer satisfaction in transport service industry in Tanzania : A case of Dar express bus company
Por: Mushi, Onael W.
Publicado em: (2024)
Por: Mushi, Onael W.
Publicado em: (2024)
Assessment of customers’ satisfaction from large buses services in urban public transportation: A case of Ubungo bus terminal
Por: Bonaventura, Adam
Publicado em: (2024)
Por: Bonaventura, Adam
Publicado em: (2024)
Service quality and customer satisfaction in transport service industry in Tanzania : A case of Dar express bus company
Por: Mushi, Onael Walter
Publicado em: (2024)
Por: Mushi, Onael Walter
Publicado em: (2024)
An assessment of the impact of integrated Logistics system of healthcare commodities on customer satisfaction in Tanzanian health system: A case of primary healthcare facilities in Ilemela Municipal Council, Mwanza Region
Por: Eric, Shoo Ainea
Publicado em: (2024)
Por: Eric, Shoo Ainea
Publicado em: (2024)
Analysis of quality service factors and passengers’ satisfaction at bus terminals in Dar es Salaam and Morogoro regions - Tanzania,
Por: Lushakuzi,Simon Shaban
Publicado em: (2024)
Por: Lushakuzi,Simon Shaban
Publicado em: (2024)
Effect of service quality and customer satisfaction on Customer loyalty: A case of NSSF Tanga city
Por: Masika, Emmanuel Julian
Publicado em: (2024)
Por: Masika, Emmanuel Julian
Publicado em: (2024)
Factors influencing the provision of service quality in the public health sector: The case of Morogoro regional hospital
Por: Shalin, Parvez Thaver
Publicado em: (2024)
Por: Shalin, Parvez Thaver
Publicado em: (2024)
Measuring satisfaction of usage for the web-based information system (WBIS) for E-services: A case of Tanzania
Por: Gabriel, Anthony M.
Publicado em: (2026)
Por: Gabriel, Anthony M.
Publicado em: (2026)
Factor influencing customer satisfaction on the weight and measure agency services: A study of Mbeya city in Mbeya region
Por: Mhoja, Husein
Publicado em: (2024)
Por: Mhoja, Husein
Publicado em: (2024)
The effects of customer expectations and perception towards service quality: A case of NMB University branch and Mlimani city branch
Por: Somi Loveness
Publicado em: (2024)
Por: Somi Loveness
Publicado em: (2024)
The contribution of service quality to customer’s retention in social security schemes : A case of NSSF Mbeya.
Por: Hamisi, Musa
Publicado em: (2024)
Por: Hamisi, Musa
Publicado em: (2024)
The Influence of service quality on customer retention in commercial banks in Tanzania: The case of CRDB bank in Dar es salaam Region
Por: Mwikwabhi, Mary M.
Publicado em: (2025)
Por: Mwikwabhi, Mary M.
Publicado em: (2025)
Analysis of customers’ satisfaction with library services at the Sokoine National Agricultural Library (SNAL) in Morogoro region in Tanzania
Por: Bea, George, et al.
Publicado em: (2024)
Por: Bea, George, et al.
Publicado em: (2024)
Factors influencing customer satisfaction in bonded warehouse operations. a survey of bonded warehouses – Zanzibar.
Por: Kassim, K.H
Publicado em: (2024)
Por: Kassim, K.H
Publicado em: (2024)
The effect of price fairness and customer service on customer satisfaction :The case of mobile phone users of Tanga city
Por: Mlekwa, Moses Denis
Publicado em: (2024)
Por: Mlekwa, Moses Denis
Publicado em: (2024)
Assessment of customer’s perception and expectations of service quality in Tanzania’s commercial banks: The case of Azania bank
Por: Mwandosya, Joyce E.
Publicado em: (2024)
Por: Mwandosya, Joyce E.
Publicado em: (2024)
Factors influencing customer satisfaction in bonded warehouse operations: A survey of bonded warehouses – Zanzibar.
Por: Kassim, Kassim H.
Publicado em: (2024)
Por: Kassim, Kassim H.
Publicado em: (2024)
The impact of internal marketing on customer satisfaction in the banking sector: A case of CRDB bank
Por: Richard E. Ollotu,
Publicado em: (2024)
Por: Richard E. Ollotu,
Publicado em: (2024)
Assessment of the impact of e-banking on provision of quality service in banks A case study of Exim bank (T) Ltd. Mwanza branch
Por: Tarimo, Bruno E.
Publicado em: (2024)
Por: Tarimo, Bruno E.
Publicado em: (2024)
Factors affecting customer satisfaction in banking industry in Tanzania: A case of national microfinance bank (NMB) Bagamoyo branch
Por: Chawinga, Elizabeth
Publicado em: (2026)
Por: Chawinga, Elizabeth
Publicado em: (2026)
Assessment on factors influencing job satisfaction among employees at Tanroads: A case of Tanroads in Morogoro municipality
Por: Siame, Levison Fredrick
Publicado em: (2024)
Por: Siame, Levison Fredrick
Publicado em: (2024)
The determinants of employee Job satisfaction: The case of agriculture extension officers in Wanging’ombe district council,
Por: Mbungu, Bernard Elias
Publicado em: (2024)
Por: Mbungu, Bernard Elias
Publicado em: (2024)
Factors affecting customer loyalty in banking sector in Tanzania: The case of CRDB, Azikiwe branch, Dar es Salaam.
Por: Gadiel, Magreth.
Publicado em: (2026)
Por: Gadiel, Magreth.
Publicado em: (2026)
Effectiveness of customer care in influencing performance in financial institutions in Tanzania: A case of NMB PLC Wami branch Morogoro
Por: Mduma, Esther M.
Publicado em: (2024)
Por: Mduma, Esther M.
Publicado em: (2024)
An assessment on services quality in social security schemes in Tanzania: A case study of NSSF –Tanga regional office
Por: Nguzo, Said K.
Publicado em: (2024)
Por: Nguzo, Said K.
Publicado em: (2024)
Factors influencing clients’ satisfaction with HIV/AIDS care services in public and private health facilities in Mwanza Region
Por: Ringo, Moses
Publicado em: (2024)
Por: Ringo, Moses
Publicado em: (2024)
Job satisfaction on employees’ performance at Ifakara Health Institute
Por: Mtetelela, Sebard P
Publicado em: (2024)
Por: Mtetelela, Sebard P
Publicado em: (2024)
Assessment of the customer data usage and perceived service quality in managing customer relations in banking industry: A case of CRDB
Por: Tairo, Ester C
Publicado em: (2024)
Por: Tairo, Ester C
Publicado em: (2024)
Defying the limits : reaching new heights in customer relationship management
Publicado em: (2000)
Publicado em: (2000)
Customer service on the internet : building relationships, increasing loyality and staying competitive
Por: Sterne, Jim
Publicado em: (1996)
Por: Sterne, Jim
Publicado em: (1996)
Quality management
Por: Bedi, Kanishka
Publicado em: (2006)
Por: Bedi, Kanishka
Publicado em: (2006)
Customer services-marketing and the competitive environment/
Por: Mayall,Carol
Publicado em: (1992)
Por: Mayall,Carol
Publicado em: (1992)
Influence of hygiene factors on motivating employees in public sector in Tanzania: A case of health service in Nyamagana Municpality in Mwanza Region
Por: Singandole, Eliasa Ahmed
Publicado em: (2024)
Por: Singandole, Eliasa Ahmed
Publicado em: (2024)
Services marketing and management
Por: Balaji, B.
Publicado em: (2006)
Por: Balaji, B.
Publicado em: (2006)
Factors leading to employee job dissatisfaction: A case of Kinondoni district,
Por: Mwaisela,Flora A
Publicado em: (2024)
Por: Mwaisela,Flora A
Publicado em: (2024)
Service quality and brand loyalty in the telecommunication industry: A case study of Tigo and Vodacom,
Por: Mwinchumu, Farida
Publicado em: (2024)
Por: Mwinchumu, Farida
Publicado em: (2024)
An assessment on the impact of training and development on employees’ performance at work: A case study of NSSF headquarters
Por: Said, Chiku Mohamed
Publicado em: (2024)
Por: Said, Chiku Mohamed
Publicado em: (2024)
Assessment on customer’s accessibility and satisfaction on quality water supply: The case of Magugu water supply authority.
Por: Sixbert, Teresia I.
Publicado em: (2024)
Por: Sixbert, Teresia I.
Publicado em: (2024)
Registos relacionados
-
Service quality delivery and its impact on customer satisfaction in the bank services in Tanzania: The case of Moshi Uchumi Commercial Bank
Por: Shanghali, John Wifred
Publicado em: (2025) -
An examination of the relationship between service quality and customer satisfaction on mobile broadband provider: the case of zantel, Zanzibar.
Por: Khamis, Amne Rashid
Publicado em: (2024) -
Service quality and customer satisfaction in transport service industry in Tanzania : A case of Dar express bus company
Por: Mushi, Onael W.
Publicado em: (2024) -
Assessment of customers’ satisfaction from large buses services in urban public transportation: A case of Ubungo bus terminal
Por: Bonaventura, Adam
Publicado em: (2024) -
Service quality and customer satisfaction in transport service industry in Tanzania : A case of Dar express bus company
Por: Mushi, Onael Walter
Publicado em: (2024)