Customer care and its effectiveness in meeting customer’s needs: Evidence of millicom (TIGO) company Morogoro municipality
A dissertation submitted in partial fulfillment of the requirement for the degree of Masters of Business Administration in Corporate Management of Mzumbe University
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| Auteur principal: | Mashingia, Neema N.J |
|---|---|
| Format: | Thèse |
| Langue: | anglais |
| Publié: |
Mzumbe University
2024
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| Sujets: | |
| Accès en ligne: | https://scholar.mzumbe.ac.tz/handle/123456789/1701 |
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