Customer care and its effectiveness in meeting customer’s needs: Evidence of millicom (TIGO) company Morogoro municipality
A dissertation submitted in partial fulfillment of the requirement for the degree of Masters of Business Administration in Corporate Management of Mzumbe University
Saved in:
| 主要作者: | Mashingia, Neema N.J |
|---|---|
| 格式: | Thesis |
| 语言: | 英语 |
| 出版: |
Mzumbe University
2024
|
| 主题: | |
| 在线阅读: | https://scholar.mzumbe.ac.tz/handle/123456789/1701 |
| 标签: |
添加标签
没有标签, 成为第一个标记此记录!
|
相似书籍
Effectiveness of customer care in influencing performance in financial institutions in Tanzania: A case of NMB PLC Wami branch Morogoro
由: Mduma, Esther M.
出版: (2024)
由: Mduma, Esther M.
出版: (2024)
Serving the public: Customer management in local government
由: Tam, Henry
出版: (1993)
由: Tam, Henry
出版: (1993)
Customer care received by students and students’ attraction in universities: A comparative study of Tanzania’s public versus private universities
由: Kwikwega, Asha H.
出版: (2024)
由: Kwikwega, Asha H.
出版: (2024)
Practice of banking 1: study text in banking /
出版: (1985)
出版: (1985)
Customer service on the internet : building relationships, increasing loyality and staying competitive
由: Sterne, Jim
出版: (1996)
由: Sterne, Jim
出版: (1996)
An assessment of the contribution of customer relationship management on bank performance the case of people’s Bank of Zanzibar limited
由: Abdalla, Zainab.S
出版: (2024)
由: Abdalla, Zainab.S
出版: (2024)
Customer services-marketing and the competitive environment/
由: Mayall,Carol
出版: (1992)
由: Mayall,Carol
出版: (1992)
The influence of internal marketing on customer buying decision: The case of Nyanza bottling company limited.
由: Mwakalukwa,Tulinagwe .
出版: (2024)
由: Mwakalukwa,Tulinagwe .
出版: (2024)
Customer relationship management : how to turn a good business int great one
由: Robert-Phelps Graham
出版: (1998)
由: Robert-Phelps Graham
出版: (1998)
The impact of customer retention strategies to the performance of dairy industry in Tanzania: A survey study of dairy producers companies of southern highland in Tanzania
由: Hemedi, Kalezi
出版: (2024)
由: Hemedi, Kalezi
出版: (2024)
The impact of internal marketing on customer satisfaction in the banking sector: A case of CRDB bank
由: Richard E. Ollotu,
出版: (2024)
由: Richard E. Ollotu,
出版: (2024)
Relationship marketing : management of customer relationships /
由: Bruhn, Manfred
出版: (2003)
由: Bruhn, Manfred
出版: (2003)
An assessment of the impact of integrated Logistics system of healthcare commodities on customer satisfaction in Tanzanian health system: A case of primary healthcare facilities in Ilemela Municipal Council, Mwanza Region
由: Eric, Shoo Ainea
出版: (2024)
由: Eric, Shoo Ainea
出版: (2024)
Assessment of the customer data usage and perceived service quality in managing customer relations in banking industry: A case of CRDB
由: Tairo, Ester C
出版: (2024)
由: Tairo, Ester C
出版: (2024)
Factors influencing customer purchase decision of Nyanza bottling company (NBCL) products in Mwanza City.
由: Kyeju, Diana
出版: (2024)
由: Kyeju, Diana
出版: (2024)
Viral marketing sales, customer perceptions of Airtel Tanzania.
由: Tofiki, Swaumu S.
出版: (2024)
由: Tofiki, Swaumu S.
出版: (2024)
The contribution of service quality to customer’s retention in social security schemes : A case of NSSF Mbeya.
由: Hamisi, Musa
出版: (2024)
由: Hamisi, Musa
出版: (2024)
Assessing the importance of customer relationship management practice on banking sector in Tanzania: The case study of selected banks in Tanzania (Barclays bank, Bank M & CRDB bank)
由: Kazula, Lameck Zacharia
出版: (2024)
由: Kazula, Lameck Zacharia
出版: (2024)
Health care need : meaning and measurement /
由: Liss, Per-Erik
出版: (1993)
由: Liss, Per-Erik
出版: (1993)
The impact of customer relationship management on the performance of banks in Tanzania: A case of Exim Bank (T) LTD
由: Kapologwe, Lugano A.
出版: (2024)
由: Kapologwe, Lugano A.
出版: (2024)
Effect of service quality and customer satisfaction on Customer loyalty: A case of NSSF Tanga city
由: Masika, Emmanuel Julian
出版: (2024)
由: Masika, Emmanuel Julian
出版: (2024)
The effect of price fairness and customer service on customer satisfaction :The case of mobile phone users of Tanga city
由: Mlekwa, Moses Denis
出版: (2024)
由: Mlekwa, Moses Denis
出版: (2024)
Impacts of brand image on customer awareness and sales: A case study of Vodacom Arusha branch
由: Kaaya, Enedy Victor
出版: (2024)
由: Kaaya, Enedy Victor
出版: (2024)
Defying the limits : reaching new heights in customer relationship management
出版: (2000)
出版: (2000)
The factors influencing customers choice of banking services in Tanzania.
由: Zainabu,Msangi
出版: (2024)
由: Zainabu,Msangi
出版: (2024)
Influnce of customer service management in performance of banking industry : The case of microfunace bank , Mororgoro Tnzania
由: Lyatuu, Emmanuel
出版: (2024)
由: Lyatuu, Emmanuel
出版: (2024)
Factors influencing the provision of service quality in the public health sector: The case of Morogoro regional hospital
由: Shalin, Parvez Thaver
出版: (2024)
由: Shalin, Parvez Thaver
出版: (2024)
Customers’ switching behavior on banking performance: A case of National Bank of Commerce Morogoro.
由: Murungu, Fadhili
出版: (2024)
由: Murungu, Fadhili
出版: (2024)
Factors affecting customer loyalty in banking sector in Tanzania: The case of CRDB, Azikiwe branch, Dar es Salaam.
由: Gadiel, Magreth.
出版: (2026)
由: Gadiel, Magreth.
出版: (2026)
E-banking and its relationship to customer’s perceived usefulness: A case of commercial banks in Morogoro municipality
由: Sangali, Samwel John
出版: (2024)
由: Sangali, Samwel John
出版: (2024)
Contribution of advertisement on customers attraction : A case of MICTIGO TANZANIA.
由: Dickson, Boniface
出版: (2026)
由: Dickson, Boniface
出版: (2026)
CRM at the speed of light : social CRM strategies, tools, and techniques for engaging your customers /
由: Greenberg, Paul
出版: (2010)
由: Greenberg, Paul
出版: (2010)
Marketing / A customer-centric approach
由: Sommers Montrose S.
出版: (2007)
由: Sommers Montrose S.
出版: (2007)
Service quality delivery and its impact on customer satisfaction in the bank services in Tanzania: The case of Moshi Uchumi Commercial Bank
由: Shanghali, John Wifred
出版: (2025)
由: Shanghali, John Wifred
出版: (2025)
The role of credit cards on retaining bank customers at National Microfinance Bank plc.
由: Masika, Ashery Edward
出版: (2026)
由: Masika, Ashery Edward
出版: (2026)
The effects of customer service on organizational performance: A case of KBC Morogoro municipality
由: Kihombo, Dafrosa B
出版: (2024)
由: Kihombo, Dafrosa B
出版: (2024)
Assessment of customers’ satisfaction from large buses services in urban public transportation: A case of Ubungo bus terminal
由: Bonaventura, Adam
出版: (2024)
由: Bonaventura, Adam
出版: (2024)
Strategic marketing : Creating competitive advantage /
由: West, Douglas
出版: (2006)
由: West, Douglas
出版: (2006)
Services marketing : integrating customer focus across the firm /
由: Zeithaml, Valarie A.
出版: (2006)
由: Zeithaml, Valarie A.
出版: (2006)
Service quality and brand loyalty in the telecommunication industry: A case study of Tigo and Vodacom,
由: Mwinchumu, Farida
出版: (2024)
由: Mwinchumu, Farida
出版: (2024)
相似书籍
-
Effectiveness of customer care in influencing performance in financial institutions in Tanzania: A case of NMB PLC Wami branch Morogoro
由: Mduma, Esther M.
出版: (2024) -
Serving the public: Customer management in local government
由: Tam, Henry
出版: (1993) -
Customer care received by students and students’ attraction in universities: A comparative study of Tanzania’s public versus private universities
由: Kwikwega, Asha H.
出版: (2024) -
Practice of banking 1: study text in banking /
出版: (1985) -
Customer service on the internet : building relationships, increasing loyality and staying competitive
由: Sterne, Jim
出版: (1996)