Customer care and its effectiveness in meeting customer’s needs: Evidence of millicom (TIGO) company Morogoro municipality
A dissertation submitted in partial fulfillment of the requirement for the degree of Masters of Business Administration in Corporate Management of Mzumbe University
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| Главный автор: | Mashingia, Neema N.J |
|---|---|
| Формат: | Диссертация |
| Язык: | английский |
| Опубликовано: |
Mzumbe University
2024
|
| Предметы: | |
| Online-ссылка: | https://scholar.mzumbe.ac.tz/handle/123456789/1701 |
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