Customer care and its effectiveness in meeting customer’s needs: Evidence of millicom (TIGO) company Morogoro municipality
A dissertation submitted in partial fulfillment of the requirement for the degree of Masters of Business Administration in Corporate Management of Mzumbe University
Saved in:
| Main Author: | Mashingia, Neema N.J |
|---|---|
| Format: | Thesis |
| Language: | English |
| Published: |
Mzumbe University
2024
|
| Subjects: | |
| Online Access: | https://scholar.mzumbe.ac.tz/handle/123456789/1701 |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
Similar Items
Effectiveness of customer care in influencing performance in financial institutions in Tanzania: A case of NMB PLC Wami branch Morogoro
by: Mduma, Esther M.
Published: (2024)
by: Mduma, Esther M.
Published: (2024)
Serving the public: Customer management in local government
by: Tam, Henry
Published: (1993)
by: Tam, Henry
Published: (1993)
Customer care received by students and students’ attraction in universities: A comparative study of Tanzania’s public versus private universities
by: Kwikwega, Asha H.
Published: (2024)
by: Kwikwega, Asha H.
Published: (2024)
Practice of banking 1: study text in banking /
Published: (1985)
Published: (1985)
Customer service on the internet : building relationships, increasing loyality and staying competitive
by: Sterne, Jim
Published: (1996)
by: Sterne, Jim
Published: (1996)
An assessment of the contribution of customer relationship management on bank performance the case of people’s Bank of Zanzibar limited
by: Abdalla, Zainab.S
Published: (2024)
by: Abdalla, Zainab.S
Published: (2024)
Customer services-marketing and the competitive environment/
by: Mayall,Carol
Published: (1992)
by: Mayall,Carol
Published: (1992)
The influence of internal marketing on customer buying decision: The case of Nyanza bottling company limited.
by: Mwakalukwa,Tulinagwe .
Published: (2024)
by: Mwakalukwa,Tulinagwe .
Published: (2024)
Customer relationship management : how to turn a good business int great one
by: Robert-Phelps Graham
Published: (1998)
by: Robert-Phelps Graham
Published: (1998)
The impact of customer retention strategies to the performance of dairy industry in Tanzania: A survey study of dairy producers companies of southern highland in Tanzania
by: Hemedi, Kalezi
Published: (2024)
by: Hemedi, Kalezi
Published: (2024)
The impact of internal marketing on customer satisfaction in the banking sector: A case of CRDB bank
by: Richard E. Ollotu,
Published: (2024)
by: Richard E. Ollotu,
Published: (2024)
Relationship marketing : management of customer relationships /
by: Bruhn, Manfred
Published: (2003)
by: Bruhn, Manfred
Published: (2003)
An assessment of the impact of integrated Logistics system of healthcare commodities on customer satisfaction in Tanzanian health system: A case of primary healthcare facilities in Ilemela Municipal Council, Mwanza Region
by: Eric, Shoo Ainea
Published: (2024)
by: Eric, Shoo Ainea
Published: (2024)
Assessment of the customer data usage and perceived service quality in managing customer relations in banking industry: A case of CRDB
by: Tairo, Ester C
Published: (2024)
by: Tairo, Ester C
Published: (2024)
Factors influencing customer purchase decision of Nyanza bottling company (NBCL) products in Mwanza City.
by: Kyeju, Diana
Published: (2024)
by: Kyeju, Diana
Published: (2024)
Viral marketing sales, customer perceptions of Airtel Tanzania.
by: Tofiki, Swaumu S.
Published: (2024)
by: Tofiki, Swaumu S.
Published: (2024)
The contribution of service quality to customer’s retention in social security schemes : A case of NSSF Mbeya.
by: Hamisi, Musa
Published: (2024)
by: Hamisi, Musa
Published: (2024)
Assessing the importance of customer relationship management practice on banking sector in Tanzania: The case study of selected banks in Tanzania (Barclays bank, Bank M & CRDB bank)
by: Kazula, Lameck Zacharia
Published: (2024)
by: Kazula, Lameck Zacharia
Published: (2024)
Health care need : meaning and measurement /
by: Liss, Per-Erik
Published: (1993)
by: Liss, Per-Erik
Published: (1993)
The impact of customer relationship management on the performance of banks in Tanzania: A case of Exim Bank (T) LTD
by: Kapologwe, Lugano A.
Published: (2024)
by: Kapologwe, Lugano A.
Published: (2024)
Effect of service quality and customer satisfaction on Customer loyalty: A case of NSSF Tanga city
by: Masika, Emmanuel Julian
Published: (2024)
by: Masika, Emmanuel Julian
Published: (2024)
The effect of price fairness and customer service on customer satisfaction :The case of mobile phone users of Tanga city
by: Mlekwa, Moses Denis
Published: (2024)
by: Mlekwa, Moses Denis
Published: (2024)
Impacts of brand image on customer awareness and sales: A case study of Vodacom Arusha branch
by: Kaaya, Enedy Victor
Published: (2024)
by: Kaaya, Enedy Victor
Published: (2024)
Defying the limits : reaching new heights in customer relationship management
Published: (2000)
Published: (2000)
The factors influencing customers choice of banking services in Tanzania.
by: Zainabu,Msangi
Published: (2024)
by: Zainabu,Msangi
Published: (2024)
Influnce of customer service management in performance of banking industry : The case of microfunace bank , Mororgoro Tnzania
by: Lyatuu, Emmanuel
Published: (2024)
by: Lyatuu, Emmanuel
Published: (2024)
Factors influencing the provision of service quality in the public health sector: The case of Morogoro regional hospital
by: Shalin, Parvez Thaver
Published: (2024)
by: Shalin, Parvez Thaver
Published: (2024)
Customers’ switching behavior on banking performance: A case of National Bank of Commerce Morogoro.
by: Murungu, Fadhili
Published: (2024)
by: Murungu, Fadhili
Published: (2024)
Factors affecting customer loyalty in banking sector in Tanzania: The case of CRDB, Azikiwe branch, Dar es Salaam.
by: Gadiel, Magreth.
Published: (2026)
by: Gadiel, Magreth.
Published: (2026)
E-banking and its relationship to customer’s perceived usefulness: A case of commercial banks in Morogoro municipality
by: Sangali, Samwel John
Published: (2024)
by: Sangali, Samwel John
Published: (2024)
Contribution of advertisement on customers attraction : A case of MICTIGO TANZANIA.
by: Dickson, Boniface
Published: (2026)
by: Dickson, Boniface
Published: (2026)
CRM at the speed of light : social CRM strategies, tools, and techniques for engaging your customers /
by: Greenberg, Paul
Published: (2010)
by: Greenberg, Paul
Published: (2010)
Marketing / A customer-centric approach
by: Sommers Montrose S.
Published: (2007)
by: Sommers Montrose S.
Published: (2007)
Service quality delivery and its impact on customer satisfaction in the bank services in Tanzania: The case of Moshi Uchumi Commercial Bank
by: Shanghali, John Wifred
Published: (2025)
by: Shanghali, John Wifred
Published: (2025)
The role of credit cards on retaining bank customers at National Microfinance Bank plc.
by: Masika, Ashery Edward
Published: (2026)
by: Masika, Ashery Edward
Published: (2026)
The effects of customer service on organizational performance: A case of KBC Morogoro municipality
by: Kihombo, Dafrosa B
Published: (2024)
by: Kihombo, Dafrosa B
Published: (2024)
Assessment of customers’ satisfaction from large buses services in urban public transportation: A case of Ubungo bus terminal
by: Bonaventura, Adam
Published: (2024)
by: Bonaventura, Adam
Published: (2024)
Strategic marketing : Creating competitive advantage /
by: West, Douglas
Published: (2006)
by: West, Douglas
Published: (2006)
Services marketing : integrating customer focus across the firm /
by: Zeithaml, Valarie A.
Published: (2006)
by: Zeithaml, Valarie A.
Published: (2006)
Service quality and brand loyalty in the telecommunication industry: A case study of Tigo and Vodacom,
by: Mwinchumu, Farida
Published: (2024)
by: Mwinchumu, Farida
Published: (2024)
Similar Items
-
Effectiveness of customer care in influencing performance in financial institutions in Tanzania: A case of NMB PLC Wami branch Morogoro
by: Mduma, Esther M.
Published: (2024) -
Serving the public: Customer management in local government
by: Tam, Henry
Published: (1993) -
Customer care received by students and students’ attraction in universities: A comparative study of Tanzania’s public versus private universities
by: Kwikwega, Asha H.
Published: (2024) -
Practice of banking 1: study text in banking /
Published: (1985) -
Customer service on the internet : building relationships, increasing loyality and staying competitive
by: Sterne, Jim
Published: (1996)