An assessment on services quality in social security schemes in Tanzania: A case study of NSSF –Tanga regional office

An assessment on services quality in social security schemes in Tanzania: A case study of NSSF –Tanga regional office

A dissertation submitted in partial fulfillment of the requirement for the award of the Degree of Masters of Business Administration in Corporate Management (MBA-CM) of Mzumbe University.

Enregistré dans:

Détails bibliographiques
Auteur principal:	Nguzo, Said K.
Format:	Thèse
Langue:	anglais
Publié:	Mzumbe University 2024
Sujets:	Social security Customer satisfaction Service organization
Accès en ligne:	https://scholar.mzumbe.ac.tz/handle/123456789/1645
Tags:	Ajouter un tag Pas de tags, Soyez le premier à ajouter un tag!

Documents similaires

The contribution of service quality to customer’s retention in social security schemes : A case of NSSF Mbeya.
par: Hamisi, Musa
Publié: (2024)

Effect of service quality and customer satisfaction on Customer loyalty: A case of NSSF Tanga city
par: Masika, Emmanuel Julian
Publié: (2024)

Determinants of investment income growth in the Tanzanian social security schemes: A case of social security schemes industry
par: Sabugo, Noel Yustas
Publié: (2024)

An assessment of the impact of integrated Logistics system of healthcare commodities on customer satisfaction in Tanzanian health system: A case of primary healthcare facilities in Ilemela Municipal Council, Mwanza Region
par: Eric, Shoo Ainea
Publié: (2024)

Analysis of customers’ satisfaction with library services at the Sokoine National Agricultural Library (SNAL) in Morogoro region in Tanzania
par: Bea, George, et autres
Publié: (2024)

The impact of internal marketing on customer satisfaction in the banking sector: A case of CRDB bank
par: Richard E. Ollotu,
Publié: (2024)

Assessment of the impact of e-banking on provision of quality service in banks A case study of Exim bank (T) Ltd. Mwanza branch
par: Tarimo, Bruno E.
Publié: (2024)

Factors influencing the provision of service quality in the public health sector: The case of Morogoro regional hospital
par: Shalin, Parvez Thaver
Publié: (2024)

An assessment of the contribution of customer relationship management on bank performance the case of people’s Bank of Zanzibar limited
par: Abdalla, Zainab.S
Publié: (2024)

The effect of price fairness and customer service on customer satisfaction :The case of mobile phone users of Tanga city
par: Mlekwa, Moses Denis
Publié: (2024)

An examination of the relationship between service quality and customer satisfaction on mobile broadband provider: the case of zantel, Zanzibar.
par: Khamis, Amne Rashid
Publié: (2024)

Service quality delivery and its impact on customer satisfaction in the bank services in Tanzania: The case of Moshi Uchumi Commercial Bank
par: Shanghali, John Wifred
Publié: (2025)

Assessment of customers’ satisfaction from large buses services in urban public transportation: A case of Ubungo bus terminal
par: Bonaventura, Adam
Publié: (2024)

An assessment on the impact of training and development on employees’ performance at work: A case study of NSSF headquarters
par: Said, Chiku Mohamed
Publié: (2024)

Assessment of customer’s perception and expectations of service quality in Tanzania’s commercial banks: The case of Azania bank
par: Mwandosya, Joyce E.
Publié: (2024)

Service quality and customer satisfaction in transport service industry in Tanzania : A case of Dar express bus company
par: Mushi, Onael W.
Publié: (2024)

Analysis of quality service factors and passengers’ satisfaction at bus terminals in Dar es Salaam and Morogoro regions - Tanzania,
par: Lushakuzi,Simon Shaban
Publié: (2024)

Assessing the importance of customer relationship management practice on banking sector in Tanzania: The case study of selected banks in Tanzania (Barclays bank, Bank M & CRDB bank)
par: Kazula, Lameck Zacharia
Publié: (2024)

Service quality and customer satisfaction in transport service industry in Tanzania : A case of Dar express bus company
par: Mushi, Onael Walter
Publié: (2024)

Assessment of public private partnership in security service delivery: A case of Arusha region in Tanzania
par: Mbele, Augustino
Publié: (2024)

The payroll tax for social security
par: Brittain, John A.
Publié: (1972)

Service quality assessment of social health insurance benefit (SHIB) provided by social security funds.
par: Challe, Felistas Emmanuel.
Publié: (2024)

Influence of quality customer service management in employees satisfaction in public organization : A case of Sengerema District Council – Mwanza
par: Anthony, Adrian
Publié: (2025)

International securities regulation:
par: edited by Rosen,R.C
Publié: (1988)

Measuring satisfaction of usage for the web-based information system (WBIS) for E-services: A case of Tanzania
par: Gabriel, Anthony M.
Publié: (2026)

Aspects of labour welfare and social security
par: Sarma, A.M
Publié: (1988)

Effectiveness of marketing in extending social security services in informal sector: Case of national social security fund in Morogoro
par: Shabani, Yasin
Publié: (2024)

Defying the limits : reaching new heights in customer relationship management
Publié: (2000)

The loyalty effect : the hidden force behind growth, profits, and lasting value /
par: Reichheld, Frederick F.
Publié: (1996)

Seed security for food security in Tanzania : highlights, lessons and proposals from thr grassroots experiences /
Publié: (2002)

The contribution of social security mergers on improving the performance of Public Service Social Security Fund.
par: Dennis, Monalisa
Publié: (2026)

Principles of information security
par: Whitman Michael E.
Publié: (2012)

Computer security : concepts, issues and implementation
par: Basta Alfred
Publié: (2007)

Softwre security: theory, programming and practice
par: Sinn Richard
Publié: (2008)

Information security : Inclident response and disaster recovery
par: Whiteman Michael E.
Publié: (2007)

Internet Security for Business: Create a Total Internet Security Program Build Cost Effective Controls That Work and Secure Business Information from Attack
par: BERNSTEIN, Terry
Publié: (1996)

Effectiveness of customer care in influencing performance in financial institutions in Tanzania: A case of NMB PLC Wami branch Morogoro
par: Mduma, Esther M.
Publié: (2024)

Assessment of social security coverage among informal sectors: A case of informal sectors operating in Kinondoni District
par: Ndullah, Zainab.
Publié: (2026)

Factors affecting customer satisfaction in banking industry in Tanzania: A case of national microfinance bank (NMB) Bagamoyo branch
par: Chawinga, Elizabeth
Publié: (2026)

The determinants of employee Job satisfaction: The case of agriculture extension officers in Wanging’ombe district council,
par: Mbungu, Bernard Elias
Publié: (2024)