An assessment on services quality in social security schemes in Tanzania: A case study of NSSF –Tanga regional office
A dissertation submitted in partial fulfillment of the requirement for the award of the Degree of Masters of Business Administration in Corporate Management (MBA-CM) of Mzumbe University.
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| Main Author: | Nguzo, Said K. |
|---|---|
| Format: | Thesis |
| Language: | English |
| Published: |
Mzumbe University
2024
|
| Subjects: | |
| Online Access: | https://scholar.mzumbe.ac.tz/handle/123456789/1645 |
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