The factors influencing customers choice of banking services in Tanzania.

The factors influencing customers choice of banking services in Tanzania.

A dissertation submitted to Mzumbe University as a partial fulfillment of the requirement for the award of Master Degree of Business Administration(MBA-CM) Mzumbe University.

Saved in:

Bibliographic Details
Main Author:	Zainabu,Msangi
Format:	Thesis
Language:	English
Published:	Mzumbe university 2024
Subjects:	Banking behaviour Customer choice ATM technology
Online Access:	https://scholar.mzumbe.ac.tz/handle/123456789/1606
Tags:	Add Tag No Tags, Be the first to tag this record!

Similar Items

The impact of customer relationship management on the performance of banks in Tanzania: A case of Exim Bank (T) LTD
by: Kapologwe, Lugano A.
Published: (2024)

The inter-banking automatic teller machines use (ATMS): Its legal challenges in Tanzania.
by: Mwetindwa, Asha.H.
Published: (2024)

Assessing the impacts of information technology on the performance and growth of the Banking Industry in Tanzania.
by: Dahal, Leyla K.
Published: (2026)

ATM fraud and its impacts to financial institutions: The case of NMB and CRDB banks in Arusha
by: Yona, Nnko Frank
Published: (2024)

Influence of customer service management in performance of banking industry : The case of microfinance bank , Mororgoro Tanzania
by: Lyatuu, Emmanuel D
Published: (2024)

Bureaucracy and public choice /
Published: (1987)

Customers' experiences with e-banking: A case of academic staff at Mzumbe University, Tanzania
by: Komba, Gabriel Vitus, et al.
Published: (2024)

Assessment of the customer data usage and perceived service quality in managing customer relations in banking industry: A case of CRDB
by: Tairo, Ester C
Published: (2024)

Influnce of customer service management in performance of banking industry : The case of microfunace bank , Mororgoro Tnzania
by: Lyatuu, Emmanuel
Published: (2024)

The Influence of service quality on customer retention in commercial banks in Tanzania: The case of CRDB bank in Dar es salaam Region
by: Mwikwabhi, Mary M.
Published: (2025)

An assessment of the contribution of customer relationship management on bank performance the case of people’s Bank of Zanzibar limited
by: Abdalla, Zainab.S
Published: (2024)

Assesment of the impact of service quality on customer satisfaction and loyality in banking Sector in Tanzania: Case of Diamond trust bank (Ltd) Tanga
by: Tarimo, Lilian
Published: (2024)

Customers’ switching behavior on banking performance: A case of National Bank of Commerce Morogoro.
by: Murungu, Fadhili
Published: (2024)

Assessing the importance of customer relationship management practice on banking sector in Tanzania: The case study of selected banks in Tanzania (Barclays bank, Bank M & CRDB bank)
by: Kazula, Lameck Zacharia
Published: (2024)

The role of credit cards on retaining bank customers at National Microfinance Bank plc.
by: Masika, Ashery Edward
Published: (2026)

Effectiveness of customer care in influencing performance in financial institutions in Tanzania: A case of NMB PLC Wami branch Morogoro
by: Mduma, Esther M.
Published: (2024)

Customer perceptions on E-Banking in Tanzania: A case of selected commercial bank in Dar es salaam
by: Erick, Clearence
Published: (2024)

E-banking and its relationship to customer’s perceived usefulness: A case of commercial banks in Morogoro municipality
by: Sangali, Samwel John
Published: (2024)

Factors affecting customer satisfaction in banking industry in Tanzania: A case of national microfinance bank (NMB) Bagamoyo branch
by: Chawinga, Elizabeth
Published: (2026)

The impact of internal marketing on customer satisfaction in the banking sector: A case of CRDB bank
by: Richard E. Ollotu,
Published: (2024)

The contribution of service quality to customer’s retention in social security schemes : A case of NSSF Mbeya.
by: Hamisi, Musa
Published: (2024)

Factors influencing consumer choice of mobile phone brands among youth in Tanzania: The case of Dar es Salaam Region
by: Komwihangilo, Auson J
Published: (2024)

Service quality delivery and its impact on customer satisfaction in the bank services in Tanzania: The case of Moshi Uchumi Commercial Bank
by: Shanghali, John Wifred
Published: (2025)

Law of banking
by: Myneni, S. R
Published: (2006)

Practice of banking 1: study text in banking /
Published: (1985)

Factors affecting customer loyalty in banking sector in Tanzania: The case of CRDB, Azikiwe branch, Dar es Salaam.
by: Gadiel, Magreth.
Published: (2026)

Modern marketing communications
by: Jefkins, Frank
Published: (1991)

Assessment of customer’s perception and expectations of service quality in Tanzania’s commercial banks: The case of Azania bank
by: Mwandosya, Joyce E.
Published: (2024)

Assessment of the factors that influence adoption of electronic banking in Tanzania: The case of NMB customers in Morogoro municipality
by: Milanzi, Castro T.
Published: (2024)

The effect of automated teller machine (ATM) service on customer satisfaction in the Tanzanian banking sector: The case study of National Microfinance Bank (NMB), Ifakara branch
by: Tillya, Joseph J.
Published: (2024)

Assessment of electronic banking services adoption towards customer use in Tanzania: A case of some selected commercial banks in Dar es Salaam city.
by: Chanda, Joel.
Published: (2024)

The effects of customer service on organizational performance: A case of KBC Morogoro municipality
by: Kihombo, Dafrosa B
Published: (2024)

Assessment of the impact of e-banking on provision of quality service in banks A case study of Exim bank (T) Ltd. Mwanza branch
by: Tarimo, Bruno E.
Published: (2024)

Testing brand equity dimensions of bank brands, consumer behaviour and firm financial performance
by: Masunu, Mwasi Raiya
Published: (2026)

Factors for adoption and benefits of electronic banking to customers: A case study of CRDB Bank, Morogoro
by: Ulaya, Paul L. A
Published: (2024)

Customer service on the internet : building relationships, increasing loyality and staying competitive
by: Sterne, Jim
Published: (1996)

Factors influencing the provision of service quality in the public health sector: The case of Morogoro regional hospital
by: Shalin, Parvez Thaver
Published: (2024)

Customer services-marketing and the competitive environment/
by: Mayall,Carol
Published: (1992)

Factors influencing customer purchase decision of Nyanza bottling company (NBCL) products in Mwanza City.
by: Kyeju, Diana
Published: (2024)

The microeconomics of public policy analysis
by: Friedman Lee S.
Published: (2002)