The effects of customer expectations and perception towards service quality: A case of NMB University branch and Mlimani city branch

The effects of customer expectations and perception towards service quality: A case of NMB University branch and Mlimani city branch

A dissertation submitted to Mzumbe University as a partial fulfillment of the requirement for the award of the degree of Master of Business Administration of Mzumbe University

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Detalhes bibliográficos
Autor principal:	Somi Loveness
Formato:	Thesis
Idioma:	inglês
Publicado em:	Mzumbe University 2024
Assuntos:	Changes in Market Service quality-NMB in Dar es salaam Customer satisfaction Quality services-challenges
Acesso em linha:	https://scholar.mzumbe.ac.tz/handle/123456789/1601
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