The effects of customer expectations and perception towards service quality: A case of NMB University branch and Mlimani city branch

The effects of customer expectations and perception towards service quality: A case of NMB University branch and Mlimani city branch

A dissertation submitted to Mzumbe University as a partial fulfillment of the requirement for the award of the degree of Master of Business Administration of Mzumbe University

Saved in:

书目详细资料
主要作者:	Somi Loveness
格式:	Thesis
语言:	英语
出版:	Mzumbe University 2024
主题:	Changes in Market Service quality-NMB in Dar es salaam Customer satisfaction Quality services-challenges
在线阅读:	https://scholar.mzumbe.ac.tz/handle/123456789/1601
标签:	添加标签没有标签, 成为第一个标记此记录!

相似书籍

Service quality and customer satisfaction in transport service industry in Tanzania : A case of Dar express bus company
由: Mushi, Onael Walter
出版: (2024)

Limits of legal radicalism : reflections on teaching law at the University of Dar es Salaam /
出版: (1986)

Assessment of customer’s perception and expectations of service quality in Tanzania’s commercial banks: The case of Azania bank
由: Mwandosya, Joyce E.
出版: (2024)

Theories of the origin, nature and function state and law in society (originalty written as chapter 1 of dissertation of the degree of masters of law 1977)
由: Mukoyogo, M.C
出版: (1997)

Theories of the origin, nature and function state and law in society (originalty written as chapter 1 of dissertation of the degree of masters of law 1977)
由: Mukoyogo, M.C
出版: (1997)

CRDB shares performance at Dar es Salaam stock exchange
由: Byarugaba, Rosalia N
出版: (2024)

Assessment of customers’ satisfaction from large buses services in urban public transportation: A case of Ubungo bus terminal
由: Bonaventura, Adam
出版: (2024)

Analysis of quality service factors and passengers’ satisfaction at bus terminals in Dar es Salaam and Morogoro regions - Tanzania,
由: Lushakuzi,Simon Shaban
出版: (2024)

Service quality delivery and its impact on customer satisfaction in the bank services in Tanzania: The case of Moshi Uchumi Commercial Bank
由: Shanghali, John Wifred
出版: (2025)

Factors affecting customer loyalty in banking sector in Tanzania: The case of CRDB, Azikiwe branch, Dar es Salaam.
由: Gadiel, Magreth.
出版: (2026)

The justice review
出版: (2008)

Health and environment in Developing countries : proceedings from an International Workshop
由: Manu Alhassan
出版: (1997)

An examination of the relationship between service quality and customer satisfaction on mobile broadband provider: the case of zantel, Zanzibar.
由: Khamis, Amne Rashid
出版: (2024)

Assessment of career developent practice in commercial banks in Tanzania: The case of NMB Wami branch
由: Mbwambo, Rachael Edwin
出版: (2024)

Service quality and customer satisfaction in transport service industry in Tanzania : A case of Dar express bus company
由: Mushi, Onael W.
出版: (2024)

Influence of quality customer service management in employees satisfaction in public organization : A case of Sengerema District Council – Mwanza
由: Anthony, Adrian
出版: (2025)

The monetary and financial system
由: Kessy, Nicholaus J.
出版: (2003)

Proceedings of the Tanzania Public Health Association 11th Annual Scientific Conference : Msimbazi Centre, Dar es Salaam, 16th-19th November 1992
出版: (1996)

Tracer studies in a quest for academic improvement : the process and results of a University-Wide Tracer Study Project conducted in 2002-2003.
出版: (2004)

Local government memoranda /
出版: (1953)

Heavy metals concentrations in vegetables grown in the vicinity of the closed dumpsite
由: Kihampa, Charles, et al.
出版: (2024)

Factor influencing customer satisfaction on the weight and measure agency services: A study of Mbeya city in Mbeya region
由: Mhoja, Husein
出版: (2024)

Effect of service quality and customer satisfaction on Customer loyalty: A case of NSSF Tanga city
由: Masika, Emmanuel Julian
出版: (2024)

Contribution of own sources revenue collections to implementation of development projects in Dar es salaam Municipal councils
由: Masogo, Masore Mwerya
出版: (2024)

Examining the impact of corporate tax on firm value for companies listed in Dar es Salaam stock exchange
由: Kilungu, Bahati
出版: (2024)

Factors influencing the provision of service quality in the public health sector: The case of Morogoro regional hospital
由: Shalin, Parvez Thaver
出版: (2024)

Strategic planning and higher education management in Africa : the University of Dar es Salaam Experience /
出版: (2003)

Strategic planning and higher education management in Africa : the University of Dar es Salaam Experience /
出版: (2003)

Quality management
由: Bedi, Kanishka
出版: (2006)

Traffic jam and its social impacts: The case of Dar es salaam city
由: Nelson, Erick
出版: (2024)

Effectiveness of customer care in influencing performance in financial institutions in Tanzania: A case of NMB PLC Wami branch Morogoro
由: Mduma, Esther M.
出版: (2024)

The contribution of service quality to customer’s retention in social security schemes : A case of NSSF Mbeya.
由: Hamisi, Musa
出版: (2024)

Exploring the role of theatre in empowering children: The case of baba watoto centre in Dar es salaam, Tanzania
由: Limbu, Sophia Edward
出版: (2024)

The assessment of challenges and prospects of capital markets development: A case study of Tanzania
由: Wanjah, A. Hamza
出版: (2024)

Formalization of sand mining in Dar es Salaam, Tanzania
由: Shitima, Christina, et al.
出版: (2024)

The Influence of service quality on customer retention in commercial banks in Tanzania: The case of CRDB bank in Dar es salaam Region
由: Mwikwabhi, Mary M.
出版: (2025)

Factors affecting customer satisfaction in banking industry in Tanzania: A case of national microfinance bank (NMB) Bagamoyo branch
由: Chawinga, Elizabeth
出版: (2026)

Impact of information technology in banking innovations: A case of Azania bank limited Tegeta- Dar es Salaam
由: Kotoroi, Gladness
出版: (2024)

Measuring satisfaction of usage for the web-based information system (WBIS) for E-services: A case of Tanzania
由: Gabriel, Anthony M.
出版: (2026)

Effectiveness of cash management and quality of service: A case study of Morogoro regional hospital
由: Joseph, John K. E.
出版: (2024)