Assesment of the impact of service quality on customer satisfaction and loyality in banking Sector in Tanzania: Case of Diamond trust bank (Ltd) Tanga
A dissertation submitted to partial fulfillment of the requirements for the degree of Master of Business Administration and Corporate Management (MBA-CM) of Mzumbe University
Enregistré dans:
| Auteur principal: | Tarimo, Lilian |
|---|---|
| Format: | Thèse |
| Langue: | anglais |
| Publié: |
Mzumbe University
2024
|
| Sujets: | |
| Accès en ligne: | https://scholar.mzumbe.ac.tz/handle/123456789/1576 |
| Tags: |
Ajouter un tag
Pas de tags, Soyez le premier à ajouter un tag!
|
Documents similaires
The impact of customer relationship management on the performance of banks in Tanzania: A case of Exim Bank (T) LTD
par: Kapologwe, Lugano A.
Publié: (2024)
par: Kapologwe, Lugano A.
Publié: (2024)
Assessment of the impact of e-banking on provision of quality service in banks A case study of Exim bank (T) Ltd. Mwanza branch
par: Tarimo, Bruno E.
Publié: (2024)
par: Tarimo, Bruno E.
Publié: (2024)
Customers’ switching behavior on banking performance: A case of National Bank of Commerce Morogoro.
par: Murungu, Fadhili
Publié: (2024)
par: Murungu, Fadhili
Publié: (2024)
E-banking and its relationship to customer’s perceived usefulness: A case of commercial banks in Morogoro municipality
par: Sangali, Samwel John
Publié: (2024)
par: Sangali, Samwel John
Publié: (2024)
The role of credit cards on retaining bank customers at National Microfinance Bank plc.
par: Masika, Ashery Edward
Publié: (2026)
par: Masika, Ashery Edward
Publié: (2026)
The impact of internal marketing on customer satisfaction in the banking sector: A case of CRDB bank
par: Richard E. Ollotu,
Publié: (2024)
par: Richard E. Ollotu,
Publié: (2024)
Customer perceptions on E-Banking in Tanzania: A case of selected commercial bank in Dar es salaam
par: Erick, Clearence
Publié: (2024)
par: Erick, Clearence
Publié: (2024)
Assessment of the customer data usage and perceived service quality in managing customer relations in banking industry: A case of CRDB
par: Tairo, Ester C
Publié: (2024)
par: Tairo, Ester C
Publié: (2024)
Factors affecting customer satisfaction in banking industry in Tanzania: A case of national microfinance bank (NMB) Bagamoyo branch
par: Chawinga, Elizabeth
Publié: (2026)
par: Chawinga, Elizabeth
Publié: (2026)
Service quality delivery and its impact on customer satisfaction in the bank services in Tanzania: The case of Moshi Uchumi Commercial Bank
par: Shanghali, John Wifred
Publié: (2025)
par: Shanghali, John Wifred
Publié: (2025)
Law of banking
par: Myneni, S. R
Publié: (2006)
par: Myneni, S. R
Publié: (2006)
An assessment of the contribution of customer relationship management on bank performance the case of people’s Bank of Zanzibar limited
par: Abdalla, Zainab.S
Publié: (2024)
par: Abdalla, Zainab.S
Publié: (2024)
Practice of banking 1: study text in banking /
Publié: (1985)
Publié: (1985)
Influence of customer service management in performance of banking industry : The case of microfinance bank , Mororgoro Tanzania
par: Lyatuu, Emmanuel D
Publié: (2024)
par: Lyatuu, Emmanuel D
Publié: (2024)
Influnce of customer service management in performance of banking industry : The case of microfunace bank , Mororgoro Tnzania
par: Lyatuu, Emmanuel
Publié: (2024)
par: Lyatuu, Emmanuel
Publié: (2024)
Assessing the importance of customer relationship management practice on banking sector in Tanzania: The case study of selected banks in Tanzania (Barclays bank, Bank M & CRDB bank)
par: Kazula, Lameck Zacharia
Publié: (2024)
par: Kazula, Lameck Zacharia
Publié: (2024)
The Influence of service quality on customer retention in commercial banks in Tanzania: The case of CRDB bank in Dar es salaam Region
par: Mwikwabhi, Mary M.
Publié: (2025)
par: Mwikwabhi, Mary M.
Publié: (2025)
The factors influencing customers choice of banking services in Tanzania.
par: Zainabu,Msangi
Publié: (2024)
par: Zainabu,Msangi
Publié: (2024)
Modern banking /
par: Heffernan, Shelagh A.
Publié: (2005)
par: Heffernan, Shelagh A.
Publié: (2005)
Money and banking
par: Culbertson, John Mathew
Publié: (1972)
par: Culbertson, John Mathew
Publié: (1972)
Banking theory and practice
par: Shekhar, K. C.
Publié: (2005)
par: Shekhar, K. C.
Publié: (2005)
Management policies for commercial banks
par: Crosse, Howard D.
Publié: (1973)
par: Crosse, Howard D.
Publié: (1973)
Factors for adoption and benefits of electronic banking to customers: A case study of CRDB Bank, Morogoro
par: Ulaya, Paul L. A
Publié: (2024)
par: Ulaya, Paul L. A
Publié: (2024)
Assessment of customer’s perception and expectations of service quality in Tanzania’s commercial banks: The case of Azania bank
par: Mwandosya, Joyce E.
Publié: (2024)
par: Mwandosya, Joyce E.
Publié: (2024)
The effect of automated teller machine (ATM) service on customer satisfaction in the Tanzanian banking sector: The case study of National Microfinance Bank (NMB), Ifakara branch
par: Tillya, Joseph J.
Publié: (2024)
par: Tillya, Joseph J.
Publié: (2024)
Practical banking, advances,
par: Bedi, Harkrishan Lal
Publié: (1998)
par: Bedi, Harkrishan Lal
Publié: (1998)
Bank capital /
par: Orgler, Yair E.
Publié: (1976)
par: Orgler, Yair E.
Publié: (1976)
Banking: theory, law and practice
par: Sundharam, K. P. M.
Publié: (2002)
par: Sundharam, K. P. M.
Publié: (2002)
Management of banking
par: MacDonald,Scott S
Publié: (2006)
par: MacDonald,Scott S
Publié: (2006)
Central banking /
par: De Kock M.H
Publié: (1995)
par: De Kock M.H
Publié: (1995)
Principles of bank regulation /
par: Malloy, Michael P.
Publié: (2003)
par: Malloy, Michael P.
Publié: (2003)
Principles of banking /
par: Compton, Eric N.
Publié: (1991)
par: Compton, Eric N.
Publié: (1991)
Practice and law of banking
par: Khubchandani, B.S
Publié: (2000)
par: Khubchandani, B.S
Publié: (2000)
An introduction to money and banking /
par: Campbell, Colin Dearborn
Publié: (1984)
par: Campbell, Colin Dearborn
Publié: (1984)
Law and practice of banking
par: Chhabra, Trilok N.
par: Chhabra, Trilok N.
Theory and practice of banking
par: Upadhyay, Krishan Kant
Publié: (2008)
par: Upadhyay, Krishan Kant
Publié: (2008)
Effects in high cost in the issuance of a bank guarantee by commercial banks in Tanzania:The case of CRDB bank plc
par: Kalokola, Eustadius
Publié: (2024)
par: Kalokola, Eustadius
Publié: (2024)
The economics of money, banking, and financial markets
par: Mishkin Frederic S.
Publié: (2006)
par: Mishkin Frederic S.
Publié: (2006)
Major issues in domestic banking in Tanzania.
Publié: (1982)
Publié: (1982)
Introduction to banking
par: Casu Barbara
Publié: (2006)
par: Casu Barbara
Publié: (2006)
Documents similaires
-
The impact of customer relationship management on the performance of banks in Tanzania: A case of Exim Bank (T) LTD
par: Kapologwe, Lugano A.
Publié: (2024) -
Assessment of the impact of e-banking on provision of quality service in banks A case study of Exim bank (T) Ltd. Mwanza branch
par: Tarimo, Bruno E.
Publié: (2024) -
Customers’ switching behavior on banking performance: A case of National Bank of Commerce Morogoro.
par: Murungu, Fadhili
Publié: (2024) -
E-banking and its relationship to customer’s perceived usefulness: A case of commercial banks in Morogoro municipality
par: Sangali, Samwel John
Publié: (2024) -
The role of credit cards on retaining bank customers at National Microfinance Bank plc.
par: Masika, Ashery Edward
Publié: (2026)