The impact of internal marketing on customer satisfaction in the banking sector: A case of CRDB bank
A dissertation submitted to Mzumbe University as a partial fulfillment of the requirements for the award of Master’s degree of Business Administration in Corporate Management (MBA-CM) of Mzumbe University.
Saved in:
| Main Author: | Richard E. Ollotu |
|---|---|
| Language: | English |
| Published: |
Mzumbe university
2024
|
| Subjects: | |
| Online Access: | https://scholar.mzumbe.ac.tz/handle/123456789/1553 |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
Similar Items
Assessing the importance of customer relationship management practice on banking sector in Tanzania: The case study of selected banks in Tanzania (Barclays bank, Bank M & CRDB bank)
by: Kazula, Lameck Zacharia
Published: (2024)
by: Kazula, Lameck Zacharia
Published: (2024)
An assessment of the contribution of customer relationship management on bank performance the case of people’s Bank of Zanzibar limited
by: Abdalla, Zainab.S
Published: (2024)
by: Abdalla, Zainab.S
Published: (2024)
Factors affecting customer satisfaction in banking industry in Tanzania: A case of national microfinance bank (NMB) Bagamoyo branch
by: Chawinga, Elizabeth
Published: (2026)
by: Chawinga, Elizabeth
Published: (2026)
The effect of automated teller machine (ATM) service on customer satisfaction in the Tanzanian banking sector: The case study of National Microfinance Bank (NMB), Ifakara branch
by: Tillya, Joseph J.
Published: (2024)
by: Tillya, Joseph J.
Published: (2024)
An assessment of the impact of integrated Logistics system of healthcare commodities on customer satisfaction in Tanzanian health system: A case of primary healthcare facilities in Ilemela Municipal Council, Mwanza Region
by: Eric, Shoo Ainea
Published: (2024)
by: Eric, Shoo Ainea
Published: (2024)
Factors affecting customer loyalty in banking sector in Tanzania: The case of CRDB, Azikiwe branch, Dar es Salaam.
by: Gadiel, Magreth.
Published: (2026)
by: Gadiel, Magreth.
Published: (2026)
Service quality delivery and its impact on customer satisfaction in the bank services in Tanzania: The case of Moshi Uchumi Commercial Bank
by: Shanghali, John Wifred
Published: (2025)
by: Shanghali, John Wifred
Published: (2025)
Assessment of the impact of e-banking on provision of quality service in banks A case study of Exim bank (T) Ltd. Mwanza branch
by: Tarimo, Bruno E.
Published: (2024)
by: Tarimo, Bruno E.
Published: (2024)
Analysis of customers’ satisfaction with library services at the Sokoine National Agricultural Library (SNAL) in Morogoro region in Tanzania
by: Bea, George, et al.
Published: (2024)
by: Bea, George, et al.
Published: (2024)
Effectiveness of customer care in influencing performance in financial institutions in Tanzania: A case of NMB PLC Wami branch Morogoro
by: Mduma, Esther M.
Published: (2024)
by: Mduma, Esther M.
Published: (2024)
The determinants of employee Job satisfaction: The case of agriculture extension officers in Wanging’ombe district council,
by: Mbungu, Bernard Elias
Published: (2024)
by: Mbungu, Bernard Elias
Published: (2024)
Assessment of customers’ satisfaction from large buses services in urban public transportation: A case of Ubungo bus terminal
by: Bonaventura, Adam
Published: (2024)
by: Bonaventura, Adam
Published: (2024)
Assessment of customer’s perception and expectations of service quality in Tanzania’s commercial banks: The case of Azania bank
by: Mwandosya, Joyce E.
Published: (2024)
by: Mwandosya, Joyce E.
Published: (2024)
Defying the limits : reaching new heights in customer relationship management
Published: (2000)
Published: (2000)
Assesment of the impact of service quality on customer satisfaction and loyality in banking Sector in Tanzania: Case of Diamond trust bank (Ltd) Tanga
by: Tarimo, Lilian
Published: (2024)
by: Tarimo, Lilian
Published: (2024)
An examination of the relationship between service quality and customer satisfaction on mobile broadband provider: the case of zantel, Zanzibar.
by: Khamis, Amne Rashid
Published: (2024)
by: Khamis, Amne Rashid
Published: (2024)
Measuring satisfaction of usage for the web-based information system (WBIS) for E-services: A case of Tanzania
by: Gabriel, Anthony M.
Published: (2026)
by: Gabriel, Anthony M.
Published: (2026)
The loyalty effect : the hidden force behind growth, profits, and lasting value /
by: Reichheld, Frederick F.
Published: (1996)
by: Reichheld, Frederick F.
Published: (1996)
Factors influencing customer satisfaction in bonded warehouse operations. a survey of bonded warehouses – Zanzibar.
by: Kassim, K.H
Published: (2024)
by: Kassim, K.H
Published: (2024)
Effect of service quality and customer satisfaction on Customer loyalty: A case of NSSF Tanga city
by: Masika, Emmanuel Julian
Published: (2024)
by: Masika, Emmanuel Julian
Published: (2024)
The effect of price fairness and customer service on customer satisfaction :The case of mobile phone users of Tanga city
by: Mlekwa, Moses Denis
Published: (2024)
by: Mlekwa, Moses Denis
Published: (2024)
An assessment on services quality in social security schemes in Tanzania: A case study of NSSF –Tanga regional office
by: Nguzo, Said K.
Published: (2024)
by: Nguzo, Said K.
Published: (2024)
Factors influencing customer satisfaction in bonded warehouse operations: A survey of bonded warehouses – Zanzibar.
by: Kassim, Kassim H.
Published: (2024)
by: Kassim, Kassim H.
Published: (2024)
The impact of customer relationship management on the performance of banks in Tanzania: A case of Exim Bank (T) LTD
by: Kapologwe, Lugano A.
Published: (2024)
by: Kapologwe, Lugano A.
Published: (2024)
Service quality and customer satisfaction in transport service industry in Tanzania : A case of Dar express bus company
by: Mushi, Onael W.
Published: (2024)
by: Mushi, Onael W.
Published: (2024)
Improving your measurement of customer satisfaction : a guide to creating, conducting, analyzing, and reporting customer satisfaction measurement programs /
by: Vavra, Terry G.
Published: (1997)
by: Vavra, Terry G.
Published: (1997)
Principles and practice of marketing
by: Jobber, David
Published: (1998)
by: Jobber, David
Published: (1998)
Influence of quality customer service management in employees satisfaction in public organization : A case of Sengerema District Council – Mwanza
by: Anthony, Adrian
Published: (2025)
by: Anthony, Adrian
Published: (2025)
Assessment of the customer data usage and perceived service quality in managing customer relations in banking industry: A case of CRDB
by: Tairo, Ester C
Published: (2024)
by: Tairo, Ester C
Published: (2024)
Management accounting for business decisions
by: Drury, Colin
Published: (2001)
by: Drury, Colin
Published: (2001)
Service quality and customer satisfaction in transport service industry in Tanzania : A case of Dar express bus company
by: Mushi, Onael Walter
Published: (2024)
by: Mushi, Onael Walter
Published: (2024)
Factors influencing the provision of service quality in the public health sector: The case of Morogoro regional hospital
by: Shalin, Parvez Thaver
Published: (2024)
by: Shalin, Parvez Thaver
Published: (2024)
Law of banking
by: Myneni, S. R
Published: (2006)
by: Myneni, S. R
Published: (2006)
Customers’ switching behavior on banking performance: A case of National Bank of Commerce Morogoro.
by: Murungu, Fadhili
Published: (2024)
by: Murungu, Fadhili
Published: (2024)
Practice of banking 1: study text in banking /
Published: (1985)
Published: (1985)
The impact of work life balance on employees job satisfaction in banking sector in Tanzania”. A case of TPB Bank Plc Dar es Salaam
by: Chitenje, Lilian G
Published: (2026)
by: Chitenje, Lilian G
Published: (2026)
The impact of work life balance on employees job satisfaction in banking sector in Tanzania”. A case of TPB Bank Plc Dar es Salaam
by: Chitenje, Lilian
Published: (2026)
by: Chitenje, Lilian
Published: (2026)
Factors for employees' job satisfaction in the public sector:The case study of immigration department Zanzibar
by: Kombo, Juma M
Published: (2024)
by: Kombo, Juma M
Published: (2024)
Influnce of customer service management in performance of banking industry : The case of microfunace bank , Mororgoro Tnzania
by: Lyatuu, Emmanuel
Published: (2024)
by: Lyatuu, Emmanuel
Published: (2024)
The role of credit cards on retaining bank customers at National Microfinance Bank plc.
by: Masika, Ashery Edward
Published: (2026)
by: Masika, Ashery Edward
Published: (2026)
Similar Items
-
Assessing the importance of customer relationship management practice on banking sector in Tanzania: The case study of selected banks in Tanzania (Barclays bank, Bank M & CRDB bank)
by: Kazula, Lameck Zacharia
Published: (2024) -
An assessment of the contribution of customer relationship management on bank performance the case of people’s Bank of Zanzibar limited
by: Abdalla, Zainab.S
Published: (2024) -
Factors affecting customer satisfaction in banking industry in Tanzania: A case of national microfinance bank (NMB) Bagamoyo branch
by: Chawinga, Elizabeth
Published: (2026) -
The effect of automated teller machine (ATM) service on customer satisfaction in the Tanzanian banking sector: The case study of National Microfinance Bank (NMB), Ifakara branch
by: Tillya, Joseph J.
Published: (2024) -
An assessment of the impact of integrated Logistics system of healthcare commodities on customer satisfaction in Tanzanian health system: A case of primary healthcare facilities in Ilemela Municipal Council, Mwanza Region
by: Eric, Shoo Ainea
Published: (2024)