The impact of internal marketing on customer satisfaction in the banking sector: A case of CRDB bank
A dissertation submitted to Mzumbe University as a partial fulfillment of the requirements for the award of Master’s degree of Business Administration in Corporate Management (MBA-CM) of Mzumbe University.
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| 主要作者: | Richard E. Ollotu |
|---|---|
| 语言: | 英语 |
| 出版: |
Mzumbe university
2024
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| 主题: | |
| 在线阅读: | https://scholar.mzumbe.ac.tz/handle/123456789/1553 |
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