Fundamentals of reference /
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Chicago :
American Library Association,
2012
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Table des matières:
- Reference sources
- Encyclopedias
- Websites
- Dictionaries
- Almanacs, handbooks, and yearbooks
- Indexes
- Directories
- Geographical sources
- Biographical sources
- Statistical sources
- Reference services
- The reference interview
- Reference service in person
- Telephone reference service
- Online reference service
- Reference service to children and young adults
- Reference service in special subjects
- Reference policies
- Reference standards
- Reference evaluation
- Appendix. ALA documents.