Improving your measurement of customer satisfaction : a guide to creating, conducting, analyzing, and reporting customer satisfaction measurement programs /

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Bibliographic Details
Main Author: Vavra, Terry G.
Format: Book
Published: Milwaukee, Wis. : ASQ Quality Press, c1997.
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Mzumbe University Main Campus Library

Holdings details from Mzumbe University Main Campus Library
Call Number: 658.812 VAV
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