Total quality management and operational excellence : text with cases /
This text provides a simple model for Total Quality Management and comprehensive coverage of the concepts students need to understand. It is supported throughout with real-life case studies
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| Autor principal: | |
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| Formato: | Livro |
| Publicado em: |
New York :
Routledge,
2000.
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| Edição: | 2nd ed.. |
| Assuntos: | |
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Sumário:
- Part one: The foundations - a model for TQM Understanding quality Commitment and leadership Design for quality Part two: TQM - the role of the quality system System design and contents Quality management system audit/review and self-assessment Part three: TQM - the tools and improvement cycle Measurement of quality Tools and techniques for quality improvement Some additional techniques for process design and improvement Part four: TQM - the organizational, communication and teamwork requirements Organization for quality Culture change through teamwork for quality Part five: TQM - the implementation Communications and training for quality Implementation of TQM and management of change Case studies