Achieving service excellence : strategies for healthcare

Achieving service excellence : strategies for healthcare

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This book offers a plan for successfully competing in today's competitive healthcare marketplace by presenting the theories, methods, and techniques behind delivering an excellent healthcare experience

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Detalhes bibliográficos
Autor principal: Fottler, Myron D.
Autor Corporativo: The Foundation of the American College of Healthcare Executives
Outros Autores: Ford, Robert C. 1945- (editor), Heaton, Cherrill P. ( author)
Formato: Livro
Idioma:inglês
Publicado em: New Delhi: Pentagon Press, 2006.
Assuntos:
Patient satisfaction | Customer relations | Clinical competence | Health services administration |
Attitude to Health | Anthropology, Education, Sociology and Social Phenomena
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Achieving service excellence : strategies for healthcare

Achieving service excellence : strategies for healthcare

Publicado em 2006
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Applying quality management in health care : a process for implementation

Applying quality management in health care : a process for implementation Por Kely Diane, L.

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Health services management: readings, cases, and commentary

Health services management: readings, cases, and commentary

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