Achieving service excellence : strategies for healthcare /
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| Другие авторы: | , |
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| Опубликовано: |
Chicago :
Pentagon Press,
2007.
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| Серии: | Foundation of American college of health care executive
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| 020 | |a 8182742420 |c Tshs. 126,350/= | ||
| 040 | |a DCC Library |b eng. |e AACR | ||
| 082 | |a 362.1068 FOT | ||
| 100 | |a Myron D. Fottler, | ||
| 245 | |a Achieving service excellence : |b strategies for healthcare / |c Myron D. Fottler, Robert C. Ford, Cherrill P. Heaton | ||
| 260 | |a Chicago : |b Pentagon Press, |c 2007. | ||
| 300 | |a xxiv, 420 p. : |b ill. ; |c 24 cm. | ||
| 440 | |a Foundation of American college of health care executive | ||
| 650 | |a Healthcare service strategy | ||
| 650 | |a Healthcare service staff | ||
| 650 | |a Healthcare service system | ||
| 700 | |a Ford, Robert C. | ||
| 700 | |a Heaton, Cherrill P. | ||
| 942 | |c BK | ||
| 999 | |c 15646 |d 15646 | ||