Achieving service excellence : strategies for healthcare /
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| Main Author: | |
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| Other Authors: | , |
| Format: | Book |
| Published: |
Chicago :
Pentagon Press,
2007.
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| Series: | Foundation of American college of health care executive
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| Subjects: | |
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| Physical Description: | xxiv, 420 p. : ill. ; 24 cm. |
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| ISBN: | 8182742420 |