Myron D. Fottler, Ford, R. C., & Heaton, C. P. (2007). Achieving service excellence: Strategies for healthcare. Pentagon Press.
芝加哥风格引文Myron D. Fottler, Robert C. Ford, 与 Cherrill P. Heaton. Achieving Service Excellence: Strategies for Healthcare. Chicago: Pentagon Press, 2007.
MLA引文Myron D. Fottler, et al. Achieving Service Excellence: Strategies for Healthcare. Pentagon Press, 2007.
警告：这些引文格式不一定是100％准确.