APA (7th ed.) Citation

Myron D. Fottler, Ford, R. C., & Heaton, C. P. (2007). Achieving service excellence: Strategies for healthcare. Pentagon Press.

Chicago Style (17th ed.) Citation

Myron D. Fottler, Robert C. Ford, and Cherrill P. Heaton. Achieving Service Excellence: Strategies for Healthcare. Chicago: Pentagon Press, 2007.

MLA (9th ed.) Citation

Myron D. Fottler, et al. Achieving Service Excellence: Strategies for Healthcare. Pentagon Press, 2007.