Services management and marketing A customer relationship management approach
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| 主要作者: | |
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| 格式: | 图书 |
| 出版: |
New York
John Wiley and Sons Limited
c2001
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| 版: | 2nd edition |
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| 实物描述: | x, 394.: ill.; 24 cm. |
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| 参考书目: | include reference and index |
| ISBN: | 0471720348 |