Customer service on the internet : building relationships, increasing loyality and staying competitive

Customer service on the internet : building relationships, increasing loyality and staying competitive

محفوظ في:

التفاصيل البيبلوغرافية
المؤلف الرئيسي:	Sterne, Jim
التنسيق:	كتاب
منشور في:	New York: John Wiley and Sons, c1996.
الموضوعات:	Customer Services
الوسوم:	إضافة وسم لا توجد وسوم, كن أول من يضع وسما على هذه التسجيلة!

مواد مشابهة

Customer services-marketing and the competitive environment/
حسب: Mayall,Carol
منشور في: (1992)

The contribution of service quality to customer’s retention in social security schemes : A case of NSSF Mbeya.
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منشور في: (2024)

Services marketing : integrating customer focus across the firm /
حسب: Zeithaml, Valarie A.
منشور في: (2006)

The effect of price fairness and customer service on customer satisfaction :The case of mobile phone users of Tanga city
حسب: Mlekwa, Moses Denis
منشور في: (2024)

Assessment of the customer data usage and perceived service quality in managing customer relations in banking industry: A case of CRDB
حسب: Tairo, Ester C
منشور في: (2024)

Effect of service quality and customer satisfaction on Customer loyalty: A case of NSSF Tanga city
حسب: Masika, Emmanuel Julian
منشور في: (2024)

Influnce of customer service management in performance of banking industry : The case of microfunace bank , Mororgoro Tnzania
حسب: Lyatuu, Emmanuel
منشور في: (2024)

An examination of the relationship between service quality and customer satisfaction on mobile broadband provider: the case of zantel, Zanzibar.
حسب: Khamis, Amne Rashid
منشور في: (2024)

An assessment of the impact of integrated Logistics system of healthcare commodities on customer satisfaction in Tanzanian health system: A case of primary healthcare facilities in Ilemela Municipal Council, Mwanza Region
حسب: Eric, Shoo Ainea
منشور في: (2024)

Service quality delivery and its impact on customer satisfaction in the bank services in Tanzania: The case of Moshi Uchumi Commercial Bank
حسب: Shanghali, John Wifred
منشور في: (2025)

Defying the limits : reaching new heights in customer relationship management
منشور في: (2000)

Services marketing : managing the service value chain /
حسب: Bruhn, Manfred
منشور في: (2006)

The Influence of service quality on customer retention in commercial banks in Tanzania: The case of CRDB bank in Dar es salaam Region
حسب: Mwikwabhi, Mary M.
منشور في: (2025)

Service quality and customer satisfaction in transport service industry in Tanzania : A case of Dar express bus company
حسب: Mushi, Onael W.
منشور في: (2024)

The effects of customer service on organizational performance: A case of KBC Morogoro municipality
حسب: Kihombo, Dafrosa B
منشور في: (2024)

Relationship marketing : management of customer relationships /
حسب: Bruhn, Manfred
منشور في: (2003)

Customer relationship management : how to turn a good business int great one
حسب: Robert-Phelps Graham
منشور في: (1998)

Service quality and customer satisfaction in transport service industry in Tanzania : A case of Dar express bus company
حسب: Mushi, Onael Walter
منشور في: (2024)

Effectiveness of customer care in influencing performance in financial institutions in Tanzania: A case of NMB PLC Wami branch Morogoro
حسب: Mduma, Esther M.
منشور في: (2024)

An assessment of the contribution of customer relationship management on bank performance the case of people’s Bank of Zanzibar limited
حسب: Abdalla, Zainab.S
منشور في: (2024)

Assessment of customers’ satisfaction from large buses services in urban public transportation: A case of Ubungo bus terminal
حسب: Bonaventura, Adam
منشور في: (2024)

Customer care and its effectiveness in meeting customer’s needs: Evidence of millicom (TIGO) company Morogoro municipality
حسب: Mashingia, Neema N.J
منشور في: (2024)

Influence of quality customer service management in employees satisfaction in public organization : A case of Sengerema District Council – Mwanza
حسب: Anthony, Adrian
منشور في: (2025)

Analysis of customers’ satisfaction with library services at the Sokoine National Agricultural Library (SNAL) in Morogoro region in Tanzania
حسب: Bea, George, وآخرون
منشور في: (2024)

Assesment of the impact of service quality on customer satisfaction and loyality in banking Sector in Tanzania: Case of Diamond trust bank (Ltd) Tanga
حسب: Tarimo, Lilian
منشور في: (2024)

Customer care received by students and students’ attraction in universities: A comparative study of Tanzania’s public versus private universities
حسب: Kwikwega, Asha H.
منشور في: (2024)

The factors influencing customers choice of banking services in Tanzania.
حسب: Zainabu,Msangi
منشور في: (2024)

Factor influencing customer satisfaction on the weight and measure agency services: A study of Mbeya city in Mbeya region
حسب: Mhoja, Husein
منشور في: (2024)

The impact of customer relationship management on the performance of banks in Tanzania: A case of Exim Bank (T) LTD
حسب: Kapologwe, Lugano A.
منشور في: (2024)

Assessing the importance of customer relationship management practice on banking sector in Tanzania: The case study of selected banks in Tanzania (Barclays bank, Bank M & CRDB bank)
حسب: Kazula, Lameck Zacharia
منشور في: (2024)

Assessment of customer’s perception and expectations of service quality in Tanzania’s commercial banks: The case of Azania bank
حسب: Mwandosya, Joyce E.
منشور في: (2024)

The effects of customer expectations and perception towards service quality: A case of NMB University branch and Mlimani city branch
حسب: Somi Loveness
منشور في: (2024)

Factors affecting customer loyalty in banking sector in Tanzania: The case of CRDB, Azikiwe branch, Dar es Salaam.
حسب: Gadiel, Magreth.
منشور في: (2026)

The impact of internal marketing on customer satisfaction in the banking sector: A case of CRDB bank
حسب: Richard E. Ollotu,
منشور في: (2024)

The role of client service charter in health service delivery: A case of Tingi health center in Kilwa district council
حسب: Mdibwa,Jacob
منشور في: (2024)

Viral marketing sales, customer perceptions of Airtel Tanzania.
حسب: Tofiki, Swaumu S.
منشور في: (2024)

Factors influencing customer satisfaction in bonded warehouse operations. a survey of bonded warehouses – Zanzibar.
حسب: Kassim, K.H
منشور في: (2024)

Influence of customer service management in performance of banking industry : The case of microfinance bank , Mororgoro Tanzania
حسب: Lyatuu, Emmanuel D
منشور في: (2024)

Relationship marketing : management of customer relationships
حسب: Bruhn, Manfred
منشور في: (2002)

An assessment on services quality in social security schemes in Tanzania: A case study of NSSF –Tanga regional office
حسب: Nguzo, Said K.
منشور في: (2024)