Essentials of services marketing

For undergraduate courses in services marketing. Learn how to create value through customer connections and engagement. As economies across the world continue to transition toward services, skills in marketing and managing services have never been more important. Essentials of Services Marketing, 4e...

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书目详细资料
主要作者: Wirtz, Jochen
其他作者: Lovelock, Christopher (Author), Chew, Patricia (Author)
格式: 图书
出版: Pearson Education, Limited Harlow 2022.
版:4th ed.
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实物特征
总结:For undergraduate courses in services marketing. Learn how to create value through customer connections and engagement. As economies across the world continue to transition toward services, skills in marketing and managing services have never been more important. Essentials of Services Marketing, 4e, captures the reality of today's world, incorporates recent academic and managerial thinking, and illustrates cutting-edge service concepts.
实物描述:xxiii, 649 pg. Colored ill. 28 cm.
参考书目:Includes index
ISBN:1292425199
9781292425160
1292425164