The service culture handbook : a step-by-step guide to getting your employees obsessed with customer service

The service culture handbook : a step-by-step guide to getting your employees obsessed with customer service

The Service Culture Handbook is a step-by-step guide to help you develop a customer-focused culture in your company, department, or location. Whether you’re just beginning your journey, or have been working on culture for years, this handbook will prepare you to take the next step. You’ll receive ac...

Description complète

Enregistré dans:

Détails bibliographiques
Auteur principal:	Toister, Jeff
Format:	Livre
Publié:	[ San Diego] : s.l . 2017
Sujets:	Customer service Customer focused culture Corporate culture Employees and customers Outstanding customer services
Tags:	Ajouter un tag Pas de tags, Soyez le premier à ajouter un tag!

Documents similaires

Customer services : skills for success /
par: Lucas, Robert
Publié: (2023)

Customer services : skills for success /
par: Lucas, Robert
Publié: (2012)

Customer Relationship Management/
par: RAI, C.P
Publié: (2024)

Customer services-marketing and the competitive environment/
par: Mayall,Carol
Publié: (1992)

Meeting customer needs
par: SMITH, I. (Author)
Publié: (2003)

An assessment of the impact of integrated Logistics system of healthcare commodities on customer satisfaction in Tanzanian health system: A case of primary healthcare facilities in Ilemela Municipal Council, Mwanza Region
par: Eric, Shoo Ainea
Publié: (2024)

An assessment of the impact of integrated Logistics system of healthcare commodities on customer satisfaction in Tanzanian health system: A case of primary healthcare facilities in Ilemela Municipal Council, Mwanza Region
par: Eric, Shoo Ainea
Publié: (2024)

The contribution of service quality to customer’s retention in social security schemes : A case of NSSF Mbeya.
par: Hamisi, Musa
Publié: (2024)

The contribution of service quality to customer’s retention in social security schemes : A case of NSSF Mbeya.
par: Hamisi, Musa
Publié: (2024)

Services marketing : integrating customer focus across the firm /
par: Zeithaml, Valarie A.
Publié: (2006)

Mapping experiences : a complete guide to creating value through journeys, blueprints, and diagrams
par: Kalbach,Jim
Publié: (2021)

Effectiveness of customer care in influencing performance in financial institutions in Tanzania: A case of NMB PLC Wami branch Morogoro
par: Mduma, Esther M.
Publié: (2024)

Effectiveness of customer care in influencing performance in financial institutions in Tanzania: A case of NMB PLC Wami branch Morogoro
par: Mduma, Esther M.
Publié: (2024)

Customer relationship management : concepts, applications and technologies
par: PRIOR, D. D. (Author)
Publié: (2024)

Services marketing : managing the service value chain /
par: Bruhn, Manfred
Publié: (2006)

Assessment of the customer data usage and perceived service quality in managing customer relations in banking industry: A case of CRDB
par: Tairo, Ester C
Publié: (2024)

Assessment of the customer data usage and perceived service quality in managing customer relations in banking industry: A case of CRDB
par: Tairo, Ester C
Publié: (2024)

Influence of quality customer service management in employees satisfaction in public organization : A case of Sengerema district council – Mwanza
par: Anthony, Adrian
Publié: (2025)

Influence of quality customer service management in employees satisfaction in public organization : A case of Sengerema district council – Mwanza
par: Anthony, Adrian
Publié: (2025)

Defying the limits : reaching new heights in customer relationship management
Publié: (2000)

Services marketing : people, technology, strategy /
par: Lovelock, Christopher H.
Publié: (2022)

The effortless experience : conquering the new battleground for customer loyalty
par: DIXON, M.
Publié: (2013)

Handbook of logistics and distribution management
par: Rushton, Alan
Publié: (1991)

Influnce of customer service management in performance of banking industry : The case of microfunace bank , Mororgoro Tnzania
par: Lyatuu, Emmanuel
Publié: (2024)

Influnce of customer service management in performance of banking industry : The case of microfunace bank , Mororgoro Tnzania
par: Lyatuu, Emmanuel
Publié: (2024)

Customer care and its effectiveness in meeting customer’s needs: Evidence of millicom (TIGO) company Morogoro municipality
par: Mashingia, Neema N.J
Publié: (2024)

Customer care and its effectiveness in meeting customer’s needs: Evidence of millicom (TIGO) company Morogoro municipality
par: Mashingia, Neema N.J
Publié: (2024)

Services marketing : integrating customer focus across the firm /
par: Zeithaml, Valarie A.
Publié: (2006)

The effect of price fairness and customer service on customer satisfaction :The case of mobile phone users of Tanga city
par: Mlekwa, Moses Denis
Publié: (2024)

The effect of price fairness and customer service on customer satisfaction :The case of mobile phone users of Tanga city
par: Mlekwa, Moses Denis
Publié: (2024)

An assessment of the contribution of customer relationship management on bank performance the case of people’s Bank of Zanzibar limited
par: Abdalla, Zainab.S
Publié: (2024)

An assessment of the contribution of customer relationship management on bank performance the case of people’s Bank of Zanzibar limited
par: Abdalla, Zainab.S
Publié: (2024)

Relationship marketing : management of customer relationships /
par: Bruhn, Manfred
Publié: (2003)

Customer centricity : focus on the right customers for strategic advantage /
par: Fader, Peter S.
Publié: (2020)

Customer relationship management
par: SHANTHI, R. (Author)
Publié: (2013)

The Influence of service quality on customer retention in commercial banks in Tanzania: The case of CRDB bank in Dar es salaam region
par: Mwikwabhi, Mary M.
Publié: (2025)

The Influence of service quality on customer retention in commercial banks in Tanzania: The case of CRDB bank in Dar es salaam region
par: Mwikwabhi, Mary M.
Publié: (2025)

Customer care received by students and students’ attraction in universities: A comparative study of Tanzania’s public versus private universities
par: Kwikwega, Asha H.
Publié: (2024)

Customer care received by students and students’ attraction in universities: A comparative study of Tanzania’s public versus private universities
par: Kwikwega, Asha H.
Publié: (2024)

Serving the public: Customer management in local government
par: Tam, Henry
Publié: (1993)