The service culture handbook : a step-by-step guide to getting your employees obsessed with customer service

The service culture handbook : a step-by-step guide to getting your employees obsessed with customer service

The Service Culture Handbook is a step-by-step guide to help you develop a customer-focused culture in your company, department, or location. Whether you’re just beginning your journey, or have been working on culture for years, this handbook will prepare you to take the next step. You’ll receive ac...

وصف كامل

محفوظ في:

التفاصيل البيبلوغرافية
المؤلف الرئيسي:	Toister, Jeff
التنسيق:	كتاب
منشور في:	[ San Diego] : s.l . 2017
الموضوعات:	Customer service Customer focused culture Corporate culture Employees and customers Outstanding customer services
الوسوم:	إضافة وسم لا توجد وسوم, كن أول من يضع وسما على هذه التسجيلة!

مواد مشابهة

Customer services : skills for success /
حسب: Lucas, Robert
منشور في: (2023)

Customer services : skills for success /
حسب: Lucas, Robert
منشور في: (2012)

Customer Relationship Management/
حسب: RAI, C.P
منشور في: (2024)

Customer services-marketing and the competitive environment/
حسب: Mayall,Carol
منشور في: (1992)

Meeting customer needs
حسب: SMITH, I. (Author)
منشور في: (2003)

An assessment of the impact of integrated Logistics system of healthcare commodities on customer satisfaction in Tanzanian health system: A case of primary healthcare facilities in Ilemela Municipal Council, Mwanza Region
حسب: Eric, Shoo Ainea
منشور في: (2024)

An assessment of the impact of integrated Logistics system of healthcare commodities on customer satisfaction in Tanzanian health system: A case of primary healthcare facilities in Ilemela Municipal Council, Mwanza Region
حسب: Eric, Shoo Ainea
منشور في: (2024)

The contribution of service quality to customer’s retention in social security schemes : A case of NSSF Mbeya.
حسب: Hamisi, Musa
منشور في: (2024)

The contribution of service quality to customer’s retention in social security schemes : A case of NSSF Mbeya.
حسب: Hamisi, Musa
منشور في: (2024)

Services marketing : integrating customer focus across the firm /
حسب: Zeithaml, Valarie A.
منشور في: (2006)

Mapping experiences : a complete guide to creating value through journeys, blueprints, and diagrams
حسب: Kalbach,Jim
منشور في: (2021)

Effectiveness of customer care in influencing performance in financial institutions in Tanzania: A case of NMB PLC Wami branch Morogoro
حسب: Mduma, Esther M.
منشور في: (2024)

Effectiveness of customer care in influencing performance in financial institutions in Tanzania: A case of NMB PLC Wami branch Morogoro
حسب: Mduma, Esther M.
منشور في: (2024)

Customer relationship management : concepts, applications and technologies
حسب: PRIOR, D. D. (Author)
منشور في: (2024)

Services marketing : managing the service value chain /
حسب: Bruhn, Manfred
منشور في: (2006)

Assessment of the customer data usage and perceived service quality in managing customer relations in banking industry: A case of CRDB
حسب: Tairo, Ester C
منشور في: (2024)

Assessment of the customer data usage and perceived service quality in managing customer relations in banking industry: A case of CRDB
حسب: Tairo, Ester C
منشور في: (2024)

Influence of quality customer service management in employees satisfaction in public organization : A case of Sengerema district council – Mwanza
حسب: Anthony, Adrian
منشور في: (2025)

Influence of quality customer service management in employees satisfaction in public organization : A case of Sengerema district council – Mwanza
حسب: Anthony, Adrian
منشور في: (2025)

Defying the limits : reaching new heights in customer relationship management
منشور في: (2000)

Services marketing : people, technology, strategy /
حسب: Lovelock, Christopher H.
منشور في: (2022)

The effortless experience : conquering the new battleground for customer loyalty
حسب: DIXON, M.
منشور في: (2013)

Handbook of logistics and distribution management
حسب: Rushton, Alan
منشور في: (1991)

Influnce of customer service management in performance of banking industry : The case of microfunace bank , Mororgoro Tnzania
حسب: Lyatuu, Emmanuel
منشور في: (2024)

Influnce of customer service management in performance of banking industry : The case of microfunace bank , Mororgoro Tnzania
حسب: Lyatuu, Emmanuel
منشور في: (2024)

Customer care and its effectiveness in meeting customer’s needs: Evidence of millicom (TIGO) company Morogoro municipality
حسب: Mashingia, Neema N.J
منشور في: (2024)

Customer care and its effectiveness in meeting customer’s needs: Evidence of millicom (TIGO) company Morogoro municipality
حسب: Mashingia, Neema N.J
منشور في: (2024)

Services marketing : integrating customer focus across the firm /
حسب: Zeithaml, Valarie A.
منشور في: (2006)

The effect of price fairness and customer service on customer satisfaction :The case of mobile phone users of Tanga city
حسب: Mlekwa, Moses Denis
منشور في: (2024)

The effect of price fairness and customer service on customer satisfaction :The case of mobile phone users of Tanga city
حسب: Mlekwa, Moses Denis
منشور في: (2024)

An assessment of the contribution of customer relationship management on bank performance the case of people’s Bank of Zanzibar limited
حسب: Abdalla, Zainab.S
منشور في: (2024)

An assessment of the contribution of customer relationship management on bank performance the case of people’s Bank of Zanzibar limited
حسب: Abdalla, Zainab.S
منشور في: (2024)

Relationship marketing : management of customer relationships /
حسب: Bruhn, Manfred
منشور في: (2003)

Customer centricity : focus on the right customers for strategic advantage /
حسب: Fader, Peter S.
منشور في: (2020)

Customer relationship management
حسب: SHANTHI, R. (Author)
منشور في: (2013)

The Influence of service quality on customer retention in commercial banks in Tanzania: The case of CRDB bank in Dar es salaam region
حسب: Mwikwabhi, Mary M.
منشور في: (2025)

The Influence of service quality on customer retention in commercial banks in Tanzania: The case of CRDB bank in Dar es salaam region
حسب: Mwikwabhi, Mary M.
منشور في: (2025)

Customer care received by students and students’ attraction in universities: A comparative study of Tanzania’s public versus private universities
حسب: Kwikwega, Asha H.
منشور في: (2024)

Customer care received by students and students’ attraction in universities: A comparative study of Tanzania’s public versus private universities
حسب: Kwikwega, Asha H.
منشور في: (2024)

Serving the public: Customer management in local government
حسب: Tam, Henry
منشور في: (1993)