Services management : an integrated approach

Services management : an integrated approach

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Bibliographic Details
Other Authors:	Looy, Bart van (editor), Gemmel, Paul (editor), Dierdonck, R. van (editor)
Format:	Book
Published:	Harlow : Financial Times Prentice Hall, c2003
Edition:	2nd.ed
Subjects:	Service industries > Management Personnel management Facility management
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