Reference and information services in the 21st century : an introduction /
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| Formato: | Livro |
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New York :
Neal-Schuman Publishers,
c2011.
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| Edição: | 2nd ed. rev. |
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| LEADER | 00000cam a2200000 a 4500 | ||
|---|---|---|---|
| 020 | |a 9781555707408 | ||
| 020 | |a 1555707408 | ||
| 040 | |a MUL |b eng |e AACR | ||
| 082 | 0 | 0 | |a 025.524 CAS |
| 100 | 1 | |a Cassell, Kay Ann. | |
| 245 | 1 | 0 | |a Reference and information services in the 21st century : |b an introduction / |c Kay Ann Cassell and Uma Hiremath. |
| 250 | |a 2nd ed. rev. | ||
| 260 | |a New York : |b Neal-Schuman Publishers, |c c2011. | ||
| 300 | |a xvii, 461 p. : |b ill. ; |c 23 cm. | ||
| 504 | |a Includes bibliographical references and indexes. | ||
| 505 | 0 | |a Introducing reference and information service -- Determining the question : in-person, telephone, and virtual reference interviews -- Finding the answer : basic search techniques -- Answering questions about books, magazines, newspapers, libraries and publishing, and bibliographic networks : bibliographic resources -- Answering questions about anything and everything : encyclopedias -- Answering questions that require handy facts : ready reference sources -- Answering questions about words : dictionaries -- Answering questions about events and issues, past and present : indexes and full-text databases -- Answering questions about health, law, and business : special guidelines and sources -- Answering questions about geography, countries, and travel : atlases, gazetteers, maps, geographic information systems, and travel guides -- Answering questions about the lives of people : biographical information sources -- Answering questions about governments : government information sources -- When and how to use the Internet as a reference tool -- Reader's advisory work / Mary K. Chelton -- Reference work with children and young adults / Mary K. Chelton -- Information literacy in the reference department -- Selecting and evaluating reference materials -- Managing reference departments -- Assessing and improving reference services -- Reference 2.0 -- The future of information service. | |
| 546 | |a eng | ||
| 650 | 0 | |a Reference services (Libraries) | |
| 650 | 0 | |a Electronic reference services (Libraries) | |
| 650 | 0 | |a Reference books |v Bibliography. | |
| 650 | 0 | |a Electronic reference sources |v Directories. | |
| 700 | 1 | |a Hiremath, Uma. | |
| 942 | |c BK | ||
| 999 | |c 10371 |d 10371 | ||